Job Summary:
As a Manager at Bay Play, you’re the go-to leader who keeps things running smoothly during your shift! You’ll be in charge of opening and closing the store, tackling customer questions and concerns with a smile, and making sure the day-to-day operations stay on track. Whether it’s handling a quick fix, jumping into a role to support the team, or stepping up in an emergency, you’ll always be ready to take action.
About Us:
Bay Play is Oakland’s premier family fun center, offering a wide range of attractions for kids, teens, and adults. Conveniently located near the Oakland-Emeryville border, Bay Play is committed to creating a space where families can play, connect, and thrive. Designed to fill a void in the Bay Area’s family-centric entertainment scene, Bay Play offers a variety of attractions to entertain kids, teens, and adults alike. Guests can explore:
A Multi-Level Playground: Perfect for little ones to climb, slide, and explore.
Ninja Warrior Course: A challenging yet exciting adventure for aspiring ninjas of all ages. (phase 2 of ninja warrior will be completed next month)
Climbing & Bouldering Walls: Ideal for active kids and parents looking for a thrilling physical challenge.
Arcade Games: From classics to modern favorites, there’s something for everyone and every skill.
Bounce House: kids can leap, soar, and giggle with endless energy, it's pure fun.
Key Responsibilities:
Store Opening/Closing: Open and close the store, following security protocols.
Customer Service: Handle customer concerns, complaints, and questions promptly.
Operations Management: Ensure efficient store operations and resolve any issues that arise.
Health & Safety: Respond to emergencies and ensure compliance with safety regulations.
Staff Support: Supervise and train team members, stepping into roles as needed to support operations.
Problem Solving: Address operational challenges and make quick decisions to maintain smooth service.
Qualifications:
Computer proficiency
Previous supervisory experience preferred.
Strong communication, problem-solving, and leadership skills.
Ability to manage multiple tasks in a fast-paced environment.
Flexibility to work various shifts, including evenings and weekends.
High school diploma or equivalent required.