The Continental Inn is seeking a charismatic, friendly and reliable Guest Service Host. The Guest Service Host is responsible for the daily activities at the front desk and the communication with each appropriate hotel department. This role provides the opportunity for casual conversation and has a direct impact on creating the guest experience.
Job Description (include, but not limited to):
Handle guest check-ins/check-outs efficiently and in a professional manner, informing guests of hotel's facilities at time of registration (ie: Pool hours, etc)
Demonstrate proper telephone etiquette including relaying accurate information and creating reservations
Respond to guest inquiries and resolve any issues/conflicts
Requirements:
Education and/or Experience: High school diploma or equivalent and prior hotel experience preferred.
Time management and multi-tasking skills
Effective communication and ability to handle conflicts
Shifts Vary: 6:30am - 2:30pm & 2:30pm - 10:30pm
Bilingual Preferred (Spanish)
If interested in the position available, please send us your resume (either Word or PDF format) and tell us a bit about yourself and your availability.
Feel free to come stop by, we wouldn't mind putting a face to your resume. Our address is:
414 Ocean St
Santa Cruz, CA 95060
Please ask for Shiv and/or Daniella