Santa Cruz Port District is seeking qualified candidates for the regular, full-time position of Customer Service Representative. Under general supervision, provides front desk customer service duties for guests, customers, and clients of the Santa Cruz Port District (District); processes payments, service requests, and slip licenses.
ESSENTIAL FUNCTIONS:
- Processes payments for District services, maintains account records, and creates new accounts.
- Answers phone, radio, and walk-in inquiries about District services, programs, weather, and harbor conditions; explains rules, policies, and procedures.
- Completes daily transaction deposits and monthly marina account corrections including recurring charges and slip releases or trades; sets up all new slip, wait list, and transient accounts in the marina program; assigns dock space, issues parking permits and dock keys, collects valid IDs, registration and paperwork for vessels.
- Monitors VHF radio traffic and live camera; uses radio and phone to dispatch harbor personnel to respond to service requests and emergencies as needed.
- Inventories and orders office supplies; organizes and maintains forms, brochures, and informational items.
- Supports the relationship between the District and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and District staff.
EDUCATION AND EXPERIENCE:
- High School diploma or GED equivalent; AND one year of bookkeeping and customer service experience; OR an equivalent combination of education, training, and experience.
SKILL IN:
- Courteous and effective customer service
- Accurate and efficient data entry
- Collaborative teamwork and relationship building
- Computer applications and ability to learn specialized software
- Strong verbal and written communication
COMPENSATION AND BENEFITS:
- The salary range for this position is $5,019 to $6,726 per month, depending on qualifications.
- The Port District offers full benefits which include.
APPLICATION DEADLINE: February 26, 2025, 5:00 PM
The required online application and complete job description are available on the Port District’s website (www.santacruzharbor.org).