Job Details

ID #53464928
Estado California
Ciudad San francisco bay area
Full-time
Salario USD TBD TBD
Fuente California
Showed 2025-02-15
Fecha 2025-02-15
Fecha tope 2025-04-16
Categoría Servicio al cliente
Crear un currículum vítae
Aplica ya

Santa Cruz Harbor - Customer Service Representative

California, San francisco bay area 00000 San francisco bay area USA
Aplica ya

Santa Cruz Port District is seeking qualified candidates for the regular, full-time position of Customer Service Representative. Under general supervision, provides front desk customer service duties for guests, customers, and clients of the Santa Cruz Port District (District); processes payments, service requests, and slip licenses.

ESSENTIAL FUNCTIONS:

- Processes payments for District services, maintains account records, and creates new accounts.

- Answers phone, radio, and walk-in inquiries about District services, programs, weather, and harbor conditions; explains rules, policies, and procedures.

- Completes daily transaction deposits and monthly marina account corrections including recurring charges and slip releases or trades; sets up all new slip, wait list, and transient accounts in the marina program; assigns dock space, issues parking permits and dock keys, collects valid IDs, registration and paperwork for vessels.

- Monitors VHF radio traffic and live camera; uses radio and phone to dispatch harbor personnel to respond to service requests and emergencies as needed.

- Inventories and orders office supplies; organizes and maintains forms, brochures, and informational items.

- Supports the relationship between the District and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and District staff.

EDUCATION AND EXPERIENCE:

- High School diploma or GED equivalent; AND one year of bookkeeping and customer service experience; OR an equivalent combination of education, training, and experience.

SKILL IN:

- Courteous and effective customer service

- Accurate and efficient data entry

- Collaborative teamwork and relationship building

- Computer applications and ability to learn specialized software

- Strong verbal and written communication

COMPENSATION AND BENEFITS:

- The salary range for this position is $5,019 to $6,726 per month, depending on qualifications.

- The Port District offers full benefits which include.

APPLICATION DEADLINE: February 26, 2025, 5:00 PM

The required online application and complete job description are available on the Port District’s website (www.santacruzharbor.org).

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