The University Club of San Francisco, founded in 1890, is a private social club and boutique hotel located on Nob Hill in San Francisco.
As a Front Desk Agent at The University Club of San Francisco, you are the first point of contact for all members and guests walking through our doors. Our members and guests are the heart of the Club, and we’re looking for someone who can represent us with warmth, professionalism, and poise.
The ideal candidate provides exceptional customer service, engages confidently with members and guests, and communicates clearly and professionally over both phone and email. You should be organized, personable, and attentive—able to manage day-to-day responsibilities while addressing questions or concerns thoughtfully and efficiently.
This is a highly visible role that requires a polished presence, a positive attitude, and the ability to remain calm, focused, and solution-oriented in a detail-driven, guest-focused environment.
Available Shifts:
Weekend mornings: 7 am - 3 pm
Weekday mid-shift: 3 pm - 11 pm
Key Responsibilities:
Greet members and guests professionally upon arrival
Provide excellent customer service to all members and guests
Handle room reservations, check-ins, and check-outs
Manage special requests, room assignments, and availability inquiries
Communicate room status updates with housekeeping and maintenance
Manage room key system and use suggestive selling techniques
Accurately process payments, charges, and account postings
Monitor front desk email and phone communications
Accept and log packages and deliveries
Maintain lobby reader board and stay informed of Club activities and meetings
Follow all safety, emergency, and security procedures
Maintain a clean, organized front desk area
Complete daily opening and closing checklists
File Reciprocal Club letters of introduction
Work independently and take initiative to solve guest or member issues as they arise
Preferred Qualifications:
1+ year of experience in hospitality (hotel, club, or resort)
Strong verbal and written communication skills in English
Proficient in Microsoft Word, Excel, and Outlook
Professional phone etiquette and attention to detail
Self-motivated, dependable, punctual, and team-oriented
Strong problem-solving skills and ability to stay calm under pressure