Renee's Garden, a Felton-based garden seed packet company, is seeking a cheerful, energetic person to join our small, causal office. This part-time position (20-30 hours per week) assists online customers and office staff to ensure daily operations are functioning efficiently and customer needs are met. Required hours are Monday – Friday, 8:30am to 1:30pm. Flexibility to stay later when needed is a bonus.
Our ideal person likes people, is very organized, detail oriented, tech-savvy, and a good listener/communicator. The glue that holds our small but busy office together!
This position is perfect for someone who likes having a wide variety of tasks, enjoys interacting with and helping both customers and office team members, adapts to the needs of the business and has an approachable, can-do attitude.
Some specific job responsibilities include:
- Respond with tact and courtesy to customers via phone and email
- Analyze customer feedback to identify areas of improvement
- Provide technical support related to online shopping issues
- Maintain customer profiles in Shopify
- Order office supplies and maintain office equipment
- Promote high customer satisfaction by resolving problems with knowledge and friendly service
- Perform various administrative tasks and be open to providing support where needed
- Organize company events including holiday parties, team building activities
- Some local errand running required - a reliable car is a must.
You have the following skills:
- Must be proficient in Microsoft Office 365 suite, with emphasis on Excel, Outlook & Word
- Experience with Shopify, Endicia, UPS, USPS, Gorgias, or SAP Business One experience a plus!
- Detail oriented with strong organizational and analytical skills
- Excellent verbal and written communication skills
- Able to work independently and as part of a team
- Drive to learn and improve both self and company
- Able to manage multiple tasks in a fast-paced, deadline-driven environment
- The workload can vary greatly depending upon the season, so flexibility is key
We are known for our high-quality products and excellent customer service. We achieve this by sweating the small stuff and continually improving our processes. We are looking for staff who share our values and want to make a long-term commitment to our company and enjoy the evolution and change that comes with a growing small business.
We have a passion for our products and you should have interest in gardening but no horticultural experience or knowledge is needed!
To Apply:
Email a cover letter and resume that includes hours and pay requirements. Please tell us about yourself and how you could add value to our company.
Learn more about Renee Shepherd and the Renee’s Garden staff at our website:
https://www.reneesgarden.com/pages/about-us