We’re excited to be looking for a Customer Service & Order Fulfillment Specialist to join our growing Order Management team! Reporting to IT/ESG, you’ll be responsible for the accurate and timely processing of customer orders, ensuring that everything runs smoothly from receipt to fulfillment. If you’re someone who thrives in fast-paced environments and has a passion for problem-solving and customer service, we’d love to connect with you!
Standard Fiber is one of the leading suppliers of mattress, utility and fashion home textile products in North America and countries around the world. Standard Fiber manufactures, designs and produces innovative sleep products and home fashions for companies so they can help customers find their best sleep. Headquartered in Henderson, Nevada, the company is recognized for the quality of design, production, customer service, and for a commitment to low-cost solutions. Since its inception in 1998, Standard Fiber has quickly grown to a leadership position in the industry, with many design and product innovations. Our customers are some of the largest retailers such as Walmart, Costco, Kohl’s, and many others. For more information about our company, please visit our website at www.standardfiber.com.
What you’ll do:
Process daily orders for our Mattress Fabric Division, verify customer information, and ensure pricing and item details are accurate.
Enter sales orders into NetSuite, generate order PDFs, and work closely with the designated warehouse to process orders while maintaining records in SharePoint.
Monitor inventory levels in NetSuite and notify the team of low stock items while coordinating sample fabric orders from warehouses to customers.
Maintain and update customer details, item descriptions, prices, and references in SharePoint to ensure everything is current.
Respond to customer inquiries, acknowledge orders, and redirect requests to appropriate departments (billing, inventory, pricing) as needed.
Verify customer POs and shipping instructions, ensuring accuracy in shipping details before sending them to customers.
Coordinate sample fabric requests and shipments between China and the San Francisco office, managing the sourcing planning file in SharePoint.
Monitor production schedules and keep sales teams and customers updated on any changes.
Upload signed POs to SharePoint, update shipment dates, and issue shipping instructions by the end of each business day.
Liaise with customers and warehouses to resolve any issues related to orders or shipments.
We’re looking for someone who brings:
2-5 years of experience in customer order processing, logistics, or a similar field.
Proficiency in NetSuite (preferred) and Microsoft Office applications, especially Excel and SharePoint.
Strong customer service skills with a focus on responsiveness, problem-solving, and communication.
Familiarity with logistics and shipping processes, including verifying shipping instructions and coordinating with third-party providers.
Excellent organizational skills to manage multiple tasks in a fast-paced environment.
Experience working with purchase orders, warehouse teams, and ERP systems like NetSuite.
Education
High school diploma or equivalent is required; a bachelor’s degree is preferred but not required.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Ability to lift up to 25 pounds occasionally.
May require occasional bending, stooping, and reaching.
Why join us?
Our team is friendly, dedicated, and always working towards excellence. We offer a fast-paced work environment where you’ll have the opportunity to make a meaningful impact. We pride ourselves on fostering a collaborative atmosphere where our team members grow and thrive.
We offer a competitive salary based on experience and a comprehensive benefits package, including health benefits, a 401K match, company paid life insurance and a generous PTO policy.
If you're excited to join a dynamic team and have the skills and experience we're looking for, we’d love to hear from you!
Please send your resume and cover letter detailing the below questions.
Can you describe your experience working with order management systems like NetSuite and how you've used them to ensure accuracy in order fulfillment?
Tell us about a time you had to handle a challenging customer service situation related to order discrepancies. How did you resolve the issue and ensure customer satisfaction?
How do you manage multiple tasks and priorities in a fast-paced environment, especially when coordinating between different teams like production, logistics, and customers?