Cirexx International, Inc. has an open position for Customer Service Representative. This position plays a vital role in ensuring excellent customer satisfaction by addressing inquiries and facilitating seamless communication between customers and internal teams. The primary role will involve processing customer orders and change orders, resolving issues that may arise, and maintaining a positive customer experience throughout the order lifecycle.
GENERAL RESPONSIBILITIES
Respond promptly and professionally to customer inquiries via phone, e-mail, and other communication channels.
Assist customers in placing new orders.
Track order statuses, production schedules, and delivery timelines, keeping customers informed about the progress of their orders.
Collaborate with cross-functional teams such as Pre-Engineering, Engineering and Manufacturing to determine manufacturability and capacity needs.
Resolve customer concerns, complaints, and issues, striving to achieve effective and timely solutions.
QUALIFICATIONS, EXPERIENCE, SKILLS & KNOWLEDGE REQUIREMENTS
High School education or equivalent work experience
2+ years of customer service experience is preferred, but not required
Some office experience is required
Some knowledge of the PCB industry is preferred, but not required
Excellent verbal and written communication skills required
Able to use a telephone and have basic computer skills with experience MS Office
Know and understand how to use order management system to process orders and quotes
Know and understand how to use automated information systems to analyze customer situations
Able to work in team environment; able to work in an open office environment; pay attention to details; perform work accurately and in detail; and follow directions
Must be able to read, write, speak and understand English
This position requires U.S. Citizenship or Permanent Residency to meet ITAR (International Traffic in Arms Regulations)
COMPANY OVERVIEW
From our state-of-the-art PCB manufacturing facility here in the heart of Silicon Valley, Cirexx International offers a complete line of PCB layout, fabrication, and assembly services. We have more than 40 years of experience manufacturing complex PCB products using flexible circuits, rigid-flex circuits, Microwave RF technology, rigid HDI technology, hybrid PCBs, and specialty materials.
This position is non-exempt hourly. This position is on-site in-office.
Benefits include vacation, health insurance and retirement plan.