Profitable and growing Graton-based Auto Repair business is looking for a full-time or close-to-full time Customer Service Representative to help handle customer communications and service functions. May assist in straightening the shop work areas, running errands, picking up/dropping off cars, but will 80% of the time be primary phone and customer facing person in the business. The owner is stepping back to focus more on diagnostics and generating sellable labor for the business. Training and encouragement, support and techniques will be trained and demonstrated on a daily basis.
We are not like your average auto repair business. Our owners are father & son. The father was a CEO and led entrepreneurial efforts before starting the auto repair journey with his 25 year old son, nearly 10 years ago. Management is kind, patient and interested in seeing you develop skills and stay a developing and critical member of our team.
Our team ranges from teenager apprentices and students, to a 71 year old semi-retired machinist. We are open to all kinds of people and experience levels, as personality and mood and outlook will matter far more to us than prior experience. We have a happy place, with a good business and we want someone who can simultaneously value that and take pride in maintaining this outlook.
Work hours and shift can be negotiated. We work 0830 to 5 and 0830 to 3 on Fridays.
Essential Skills and Qualities-
Excellent Communication Skills
Ability to communicate clearly and effectively both verbally and in writing.
Good listening skills to understand customer needs and concerns.
Must be able to call customers and avoid adding confusion or to provide clarity, avoiding mixups and communication problems.
Strong Organizational Skills:
Ability to manage appointments, schedules, and follow-up tasks efficiently.
Attention to detail to ensure accurate record-keeping and customer information management.
Ability to file invoices, receipts, returns and work with part time office manager to keep business organized.
Customer Service Orientation:
Patience, empathy, and a positive attitude towards helping customers.
Ability to handle complaints and difficult situations calmly and professionally.
Multitasking Ability:
Capability to handle multiple tasks simultaneously, such as answering phones, scheduling appointments, and managing intake and output processes.
Tech Savvy:
Proficiency in using customer relationship management (CRM) software, scheduling tools, and other relevant technology.
Basic knowledge of office software (e.g., Microsoft Office, Google Workspace).
Automotive parts and automotive repair background a plus - in any capacity.
Problem-Solving Skills:
Ability to think on their feet and provide quick, effective solutions to customer inquiries and issues.
Team Player:
Willingness to collaborate with other team members and support shop operations.
Flexibility to adapt to the shop's workflow and procedures.
Professionalism:
Maintaining a professional demeanor.
Reliability and punctuality.
Training and Adaptability:
Willingness to learn about the shop’s services, processes, and customer service protocols.
Adaptability to new tools and systems.
Customer Feedback Handling:
Ability to conduct surveys and gather customer feedback to improve service quality.
Skills in analyzing feedback and reporting insights to the team.
Sales Skills:
Basic ability to understand automotive sales techniques and position of the shop and its services.
Confidence in discussing service options and pricing with customers, although you are not required to do selling.
BONUS:
Don't be evil.
To apply: please send an email version of your current resume and what you need from your next employer (in terms of rate, benefits or perks, schedule). Please do not call without submitting a work history/resume first. Our screening process will be lengthy, involving multiple people. We promise, if you submit an appropriate resume we will get back to you.
Alternately, you can bring your resume in person to the shop between the hours of 10AM and 12PM, 1PM-3PM Monday to Friday.