Position Summary: Customer Account Specialist interfaces directly with customers, Reps, Distributors, LEMO Sales Team and various departments to manage and grow the direct sales
To apply go to: https://www.appone.com/MainInfoReq.asp?RID=5902687
Duties:
Achieves and maintains rapport with customers, and Sales channels by providing the best possible service
Processes sales order, change orders, formal quotes, RMAs, as well as expedite requests on behalf of customers
Provides appropriate and timely feedback to customers in case of unexpected delays or change in delivery timing
Assists the Finance department in maintaining customer accounts and supplying information for initial and subsequent credit checks
Documents all customer correspondence in appropriate database
Answers intermediate level technical and price/delivery inquiries for customers, Sales Reps and Distributors
Offers administrative and commercial guidance to the Sales Team
Reviews order activities of assigned accounts for completeness and accuracy coordinates modifications with necessary individuals
Proactively reviews customer activities (orders/demand) to ensure a consistent supply of LEMO connectors/cable assemblies
Prepares and provides reports of account activity to Sales Team, as requested
Must have a thorough understanding of all assigned accounts to prepare monthly forecasting spreadsheets
SMART monitoring and updates, initialize all quotes and update active tasks along with your sales team member
Participate in New Product Introduction (NPI) process
Other duties as assigned
Qualifications:
High school diploma or GED equivalent; AA degree preferred; technical background preferred
Five (5) years experience performing Customer Service
Excellent written and verbal communication skills
Ability to work independently and also interface with all co-workers across departments
Well organized, pays attention to detail, and able to work with complex information
Excellent analysis, problem-solving, multi-tasking skills and follow through
Versatility, flexibility, and willingness to work within constantly changing priorities
Working knowledge of Microsoft Office Products
Company Overview:
LEMO is a Swiss privately owned company, located in Sonoma County among the rolling hills of Northern California's wine county, is centrally located just 45 minutes north of San Francisco.
LEMO is a global leader in the design and manufacture of precision custom connection solutions since 1946. Providing high-quality push-pull connectors that can be found in a variety of challenging application environments including medical, industrial control, test and measurement, broadcast/audio/video, and telecommunications. LEMO also provides cable assembly services, prototyping and custom designs.
LEMO requires an uncompromising commitment to QUALITY, EXCELLENCE, and INNOVATION. As such, we encourage and invest in each employee to promote responsibility, personal growth, and integrity.
LEMO is an Equal Opportunity Employer