CrossFit 7x7
Title/Position: Front Desk Associate
Reports to: GM/Owner
Location: San Francisco, CA
About CrossFit 7x7
CF7x7 is San Francisco’s premier CrossFit facility located in the heart of the historic Presidio near the base of the Golden Gate Bridge. Our facility features indoor & outdoor workout space, and is overseen by professional coaches who provide expert guidance and are dedicated to the athletic development of our community.
Position Description
CrossFit 7x7 is seeking an experienced Front Desk Associate to be part of our team, supporting membership sales, onboarding, satisfaction, and all gym operations. As a Front Desk Associate, you will play an integral role in our members’ experience and the overall functionality and upkeep of the gym. Front desk staff are typically the first point of contact for members, drop-ins, and prospective members walking into, calling, and/or emailing the gym. Additionally, your ongoing interactions with vendors and responsibilities around the gym will facilitate a smooth running operation.
Responsibilities
You are the first line of communication in person, on the phone, and/or through email for daily interaction with members, inquiries, vendors, service providers, etc.
Promote, support, and maintain a positive and fun environment with a friendly and inclusive attitude
Support general gym aesthetics, such as cleanliness of front desk, bathroom, and storage rooms
Identify and manage work orders for items such as equipment, building & grounds maintenance, and IT infrastructure
Maintain product knowledge for all retail and gym offerings and manage all front desk retail sales
Ensure all check-in and health/safety policies are enforced for each member
Update weekly member-facing programming via Push Press
Uphold the standards laid out in the Front Desk Manual and other checklists
Assist coaches and management group with tasks as requested
Comply with all safety policies, practices, and procedures; attend all mandatory gym meetings
Open, close, and maintain the gym by arriving on time and making sure members needs are met and answering any questions
Other Details
Part time role with flexible working hours, which can be defined based on the individual
$20 hourly pay, with potential for increases and periodic bonuses, based on performance
Free access to all classes and open gym (when not working)
Discounts on merchandise and other retail
Experience, Skills, & Qualifications
1+ year(s) of previous customer service experience
Strong verbal and written communication skills
Positive and personable attitude
Highly motivated and driven team player
Ability to get things done with limited supervision
Experience with Push Press is a big plus (not required)
Social media experience (primarily Instagram) is another big plus (not required)
CrossFit coaching or personal training experience (not required)
High School Diploma or GED
1+ year(s) of CrossFit or functional fitness training as an athlete preferred (not required)
Ability to connect with athletes and build community
Please note: This job description was designed as a summary of the typical function of the job, and is not a comprehensive list of all possible job responsibilities. The tasks and duties might differ from those outlined above and other duties, as assigned may be part of the job.