Vacancy caducado!
We are seeking an IT Desktop Engineer who is responsible for the continuous management of all endpoints with our infrastructure.
Essential Functions of the Job:- Architect, implement and maintain SY Health's desktop infrastructure environment including imagecreation, installation, upgrades, high-level troubleshooting, patching, and software deployment
- Implement and maintain other IT Infrastructure endpoint devices including but not limited to printers, phones (desk and mobile), Kiosks, tablets, tablets, mobile devices, audiovisual equipment
- Develop and document architectural design for endpoint hardware as well as operating systems configurations and management capabilities
- Utilize enterprise tools to maintain an accurate inventory of endpoint hardware and client software at all times
- Utilize enterprise tools to automate and track the deployment of applications and desktop configurations without impacting production operations
- Ensure an updated Windows image is used to include the latest critical and security updates, alignment with hardware and consistent with production desktop software requirements
- Perform secure baseline image creation and tailoring of Windows operating system images for specific hardware configurations from a common core baseline
- Conduct an impact assessment of software and hardware deployments using vendor readiness tools. To include Microsoft's Readiness and Compatibility Assessment toolkits
- Support application packaging, deployments, documentation, and release control in an Enterprise environment
- Create documentation, installation procedures, checklists, job aids troubleshooting tips, and topology diagrams
- Develop Windows Base Images, tailoring the operating system and GPO settings so that they integrate with all enterprise hardware and software to meet SY Health's customer requirements
- Resolves assigned service requests in an effective and timely manner; ensures users know the current status of their individual problems, by providing updated communications to include estimated timelines of the resolution, escalation, and other pertinent information
- Effectively diagnose and resolve hardware and software issues and requests
- Capturing and documenting the details of an issue and troubleshooting steps taken in order to escalate the issue or document the identification and resolution; using a ticketing system to track and route problems and requests and document solutions
- Collaborate with the GRC (Governance, Risk, Compliance) Team to manage risk and ensure systems are compliant with regulatory requirements such as HIPAA.
- Collaborate with other IT Teams (i.e. IT Service Desk, Engineering, Applications, Data Analytics, Project Management) to resolve and complete incidents and service requests
- Work with teammates to research and document problem resolutions
- Work independently to research and resolve technical issues
- Work with teammates in researching and writing technical documentation
- 5+ years of experience in desktop engineering specializing in Windows desktop, and Microsoft technologies
- 5+ years providing IT support in a multi-facility environment
- 5+ years of experience with OS imaging, maintenance, and deployment using enterprise tools
- Extensive knowledge of deployment tools such as Mange Engine Desktop Central, Microsoft System Center suite of products (SCCM)
- Extensive knowledge of Active Directory and Group Policy
- Strong understanding of ITIL best practices
- 3+ years in a regulated environment
- ITIl
- CCNA
- Bachelor's Degree in a related field
- Windows Deployment Services
- Enterprise Imaging Software
- Microsoft products: Windows 10, Office 365, SCCM
- Networking
- ITIL Ticketing System
- Automation tools
- Service catalog tools
- Enterprise phone system
- Antivirus software
- Imaging software
- Asset management software
- MDM Mobile Data Management
Vacancy caducado!