Job SummaryResponsible for answering internal/external customer phone calls and e-mails related to product installation, troubleshooting, repair, recommendation, specifications and warranty procedures. Analyze product problems, research product information, and make appropriate recommendations for resolution.Major Tasks, Responsibilities, and Key Accountabilities
Answers internal and external customer phone calls and e-mails related to product questions.
Analyzes product problems and recommends solutions. Conducts appropriate research on issues; including reviewing technical and online resources.
Assists customer verbally with installation of a product while following proper guide lines.
Compares and contrasts products for a customer and recommends the appropriate product for the customer’s needs.
Assists customers in finding products in the catalog and placing orders based on that information.
Assists the customer with appropriate warranty procedures and information.
Nature and Scope
Refers complex, unusual problems to supervisor.
Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
None.
Work Environment
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
No travel required.
Education and Experience
HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.
For CA, CO, CT, MD, NJ, NV, NY, OH, RI, WA Job Seekers :Pay Range$18.00-$20.70 HourlyHDS provides the following benefits to all permanent full-time associates:
Medical (with Prescription drug coverage), dental, and vision plans
Health care and Dependent Care FSA (as applicable)
401(K) with company match
Paid Holiday, Vacation, Personal Time, and Wellness Day
Paid Sick Time
Life and Accidental Death & Dismemberment Insurance
Short and Long-term Disability Insurance
Critical Illness Insurance
Accident Insurance
Whole Life insurance
Commuter Benefits
Tuition Reimbursement
Employee Assistance Program
Adoption and Surrogacy Assistance
CA, CO, CT, MD, NJ, NV, NY, OH, RI, WA law requires the posting of the potential salary range for advertised jobs. Individual base pay is determined based on a variety of elements including market data, experience, skills, internal equity and other factors.Our Goals for Diversity, Equity, and InclusionWe are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.Equal Employment OpportunityHD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.