POSITION: Receptionist/Patient Services Representative
RESPONSIBLE TO: Practice Manager
JOB SUMMARY: With a customer service orientation, register patients, answer the telephone, prepare the office for the day, and schedule patient appointments collect payment at the time of service, post charges and payments and balance all transactions daily, schedule patient follow-up appointments, and facilitate referral requests and test scheduling.
EDUCATIONAL REQUIREMENTS:
High school degree required
QUALIFICATIONS AND EXPERIENCE:
Proven success asking for payment, making change, and balancing a cash drawer
Working knowledge of managed care
Familiarity with scheduling and rearranging appointments
Comfortable using email and interacting with Internet applications
Knowledge of word processing software
Proven experience handling patients/customers and dealing with conflict
Familiarity with scheduling and rearranging appointments
Ability to perform multiple and diverse tasks simultaneously