Workflow Design Studio – UX Design Strategist

The TeamThe Workflow Design Studio reimagines customer experiences to drive innovation. The Studio is a specialized team of Service Designers, Developers, and Architects practicing Design Thinking who work with our customers and colleagues during the pre-sales process to co-create innovative solutions to key business challenges. Following a human-centered approach to innovation, the Studio draws from the diverse skill sets of each member to integrate the needs of people, the possibilities of technology, and the requirements for business success.The RoleYour focus will be placed on finding the intersection of human needs and business impact. You thrive in a fluid work environment, and are a self-motivated partner, leader and hands on maker. You enjoy a highly collaborative team environment, working across a variety of industries, and can synthesizing diverse perspectives.What you get to do in this role:· Plan, facilitate, and co-deliver design thinking led engagements and workshops with customers (participants range from end users to C-level) and account teams· Lead research activities and synthesis with the team to understand the current state· Co-create future state solutions with customers and colleagues· Transform co-created future state narrative design into an experience, then enhance and refine through validation of design concepts· Articulate and logically communicate concepts with technical and non-technical audiences.· Design impactful ways of relating ideas and concepts to executive audiences· Synthesize, create, and publish engagement stories and artifacts to share with the wider community and the product teams