Staff Outbound Product Manager

 Platform Outbound: The Platform Outbound Product Management team focuses on evangelizing and promoting ServiceNow’s Platform strategy to drive adoption and support platform strategy conversations, ensuring every deal is a platform deal.APT (Application and Platform Telemetry): The APT team is dedicated to enhancing platform adoption and customer engagement by developing and implementing telemetry standards, data-driven insights, and success frameworks to measure and improve product deployment and usageAs a Staff Outbound Product Manager within the Platform Product organization, you will play a critical role in defining and implementing measures, metrics, and success frameworks for our offerings. You will gather usage data to provide insights into our customers' adoption progress and the value they derive from Now Assist and the Platform. As a senior member of the team, you will lead initiatives focused on Platform Product deployment and adoption, driving awareness of our frameworks and standards among platform product teams and other product teams. This role requires a deep understanding of telemetry standards and the ability to present to leadership, ensuring the team's visibility and moving towards a consistent approach to measuring deployment and adoption.Role Responsibilities:Lead initiatives focused on Platform Product Adoption, ensuring measures, metrics, and success frameworks are in place – leading from concept to deliveryCollaborate with Analytics and other teams to ensure consistency of product adoption metrics.Develop and execute data-driven product vision, strategy, and roadmap in collaboration with product teams.Innovate and implement solutions to enhance measurable platform adoption, product enablement, and customer engagement.Drive awareness of platform adoption frameworks among platform product teams and other product teams.Ensure a consistent approach to measuring deployment and adoption.Act as a voice of the customer, providing insights and feedback to drive product development.Be a visible expert in platform product adoption, sharing best practices internally and externally.Develop an understanding of how customers are deploying the platform and point solutions to inform adoption strategies.Synthesize large amounts of qualitative and quantitative information to distill relevant insights for executive readouts.