Sr. Dir., Customer Analytics

What you get to do in this role:1. Lead the AI and Analytics roadmap for the end-to-end customer journey for the company.2. Leverage generative AI and classic AI to enable intelligent, personalized automation at every step of the customer lifecycle.3. Run insights, reporting & analytics for our post-sales customer organization, encompassing professional services, customer success, and renewals.4. Own the ‘single pane of glass’ for customer health and growth5. Develop data products to provide customer intelligence, and proactively monitor business performance to guide the company on trends and emerging hotspots across our customer base.6. Collaborate with cross-functional partners to influence how customer intelligence feeds our sales, marketing, product, and partner motions.7. Manage team of Product Managers, Data Engineers, Data Scientists, and BI Developers.