Team:ServiceNow Impact is a customer success product designed to help organizations maximize the value of their ServiceNow investments. It combines personalized guidance, AI-driven insights, and a suite of tools to accelerate digital transformation, enabling customers to adopt ServiceNow solutions quickly, optimize platform health, expand their expertise, and realize value faster.Role:This role reports to the Senior Director of Outbound Product Management, ServiceNow Impact. As the Senior Principal Outbound Product Manager, ServiceNow Impact, you will be the driving force behind the adoption and usage of the Impact product, working closely with cross-functional teams to shape strategy, manage day-to-day operations, and deliver measurable results.The ideal candidate is bold, curious, results-oriented, and highly skilled at fostering collaboration. You thrive in a highly matrixed environment and excel at breaking down silos to drive cross-functional alignment. With a strong ability to navigate complexity, you are comfortable diving deep into challenges while leveraging your influencing skills to bring teams together and deliver impactful solutions.What you get to do in this role:Drive Product Adoption: Champion the usage and adoption of the Impact product, ensuring our customers are adopting and getting the benefit of the product.  
 Cross-Functional Leadership: Manage multiple product programs by partnering with Inbound Product Management, Marketing, and other strategic stakeholders. 
 Strategic & Tactical Execution: Provide both a high-level strategic view for process improvements and a hands-on tactical approach to daily progress, managing escalations and blockers effectively. 
 Data-Driven Insights: Analyze trends, develop reports and dashboards, and communicate actionable insights on product adoption and usage to leadership. 
 Ask Why and Provide Clarity: Organize complex, ambiguous problems into clear, prioritized milestones and deliverables while mitigating risks and ensuring timely delivery. 
 Stakeholder Engagement: Build and maintain strong relationships with key stakeholders including the Impact IPM and Engineering, CEG, Strategy and Operations, Delivery, Marketing, and GTM partners. 
 Customer Focus: Gather and provide critical customer insights to influence product roadmap and strategy.