Role: Operations Lead, Field Service Engineer IV (C4)Location: Santa Clara, CAIf you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Field Service Engineer, you’ll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse team.Our senior-level Field Service Engineers work independently, and help train junior colleagues, to create and support the technology that the world relies on to manufacture semiconductor chips and related materials. You’ll work beside global customers to install, maintain and upgrade their Applied Materials equipment, delivering world-class support for multimillion-dollar production systems.Role Responsibilities:
Install leading-edge customer equipment, perform scheduled preventative maintenance and corrective maintenance, and upgrade equipment
Use your troubleshooting and problem-solving skills, as well as company diagnostic tools and documentation, to solve complex equipment issues
Generate, follow and possibly approve documented procedures and published task plans
Lead projects (when needed), document progress, and communicate with customer and internal business units on progress
Complete required job documentation, safety training and procedures for processing parts
Professionally represent Applied Materials to the customer, using your “customer first” mindset
Satisfy the company’s and customer’s on-site requirements, including safety, environmental and COVID-19 guidelines
Train junior engineers on site-related safety, troubleshooting procedures, and developing a customer-first mindset
Requirements and Qualifications:
An bachelor's degree or completion of military technical training and field experience or technical certification equivalent to bachelor's degree
7–10 years of work experience in semiconductor industry or another equipment support industry
Ability to read electrical and mechanical schematics, and an advanced knowledge of pneumatics, hydraulics, electronics, vacuum and/or thermodynamics
Clear and effective written/verbal communications skills, with an emphasis on documenting details, and proficiency in the Microsoft Office suite (Excel, Word, and PowerPoint)
Strong knowledge of hand tools and proper usage, including a digital multimeter
Advanced knowledge of wafer processing parameters
Extensive knowledge of Applied Materials systems and company processes
Project management skills, and an ability to lead key customer and internal product meetings
You'll need a valid driver's license and the ability to obtain a passport
Physical Requirements:
Ability to support rotational shifts (e.g., nights and weekends, including holidays when applicable) based on customer needs
Travel for training and alternate customer sites, based on business needs (may include international travel)
Your job requires the ability to:
Walk extensively
Stand for extended periods of time
Work in tight spaces
Bend, squat, twist, kneel, and reach
Climb stairs and ladders
Lift up to 35 pounds
Ability to distinguish between colors
Ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise
Use hand and power tools
Additionally, because this position generally involves working in a clean room, it requires the use of appropriate personal protective equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields
Your benefits:At Applied Materials, we care about the wellbeing of our people, and we strive to support you in ways that extend beyond your work environment. As an employee, you’ll qualify for a competitive and comprehensive total rewards and benefits package, from day one. Your benefits package will be customized for your country of residence and may include: top-tier medical, dental and vision plans; disability insurance; life insurance; retirement; paid time off; health and wellness programs; career development and mentoring; sustainability and social responsibility programs; and much more. Additionally, all employees can take advantage of our company-sponsored global programs, including our Employee Assistance Program, Travel Accident/Medical Benefits Abroad, the company’s employee stock purchase program and a subscription to wellbeing tools. We value social responsibility, too: Our worldwide “Giving” program encourages employee giving and volunteering globally, while The Applied Materials Foundation provides an employee match of up to US$3,000 per employee per year. Who we are:Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We’re the brain (and the brawn) behind every new technology development—whether it’s building semiconductor chips for smartphones and computers, or the underpinnings for robotics, AI, and even smart TV display screens. With 27,000 employees in 19 countries, we offer an exciting place to grow and learn alongside some of the best people you’ll ever meet. We take deep pride in our Culture of Inclusion, and we celebrate the diverse backgrounds, perspectives and experiences that help us build stronger, more resilient teams.As an Equal Opportunity Employer, we actively recruit diverse talent. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status or any other basis prohibited by law.Join us as we innovate to Make Possible a Better Future!QualificationsEducation:Bachelor's DegreeSkills:Certifications:Languages:Years of Experience:7 - 10 YearsWork Experience:Additional InformationTime Type:Full timeEmployee Type:Assignee / RegularTravel:Yes, 20% of the TimeRelocation Eligible:YesU.S. Salary Range:$51.50 - $70.95The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.