Vacancy caducado!
We are looking for an IT Helpdesk with the below background.
Job Title: IT Helpdesk SpecialistLocation: Santa Clara, CADuration: 12 monthsIn the role of IT Service Desk Specialist, you will be responsible for all aspects of system/application administration including problem-solving, configuration, architecture, and implementation.Responsibilities:- Provide customer support through installing, diagnosing, repairing, maintaining, configuring, granting, and upgrading systems and hardware.
- Provide customer support for access to cloud-based applications such as Office 365, Zoom, Slack, and OKTA.
- Provide support for account administration through Active Directory.
- Provide support through the deployment of laptops/desktops, access provisioning, hardware, software, general guidance, and compliance.
- Participate in evaluations of new hardware and software products within Gigamon.
- Engage with vendors and service providers in order planning and inventory management.
- Assist in strategic initiatives through implementation transitioning supportability into the Helpdesk team.
- Participate in decisions regarding downtime impact on users through accurate communication, planning of scheduled downtime, and quick problem resolution for unscheduled downtime.
- Participate in a 24/7 on-call program - one Saturday a month.
- 5+ years of experience working with Windows OS and Mac OSX in a corporate environment.
- Experience with Office 365 user provisioning and troubleshooting for email, SharePoint, Teams, and OneDrive.
- Experience with SAML Single Sign-On technologies such as OKTA in an Enterprise environment.
- Experience with Active Directory user/group management.
- Experience with Dell product line as well as Apple product support and BYOD mobile devices.
- Experience with ShoreTel VOIP telephony systems.
- Experience with Zoom Meetings, Zoom Rooms
- Experience with device management solutions like Jamf, Intune, or equivalent.
- Strong customer service skills.
- Ability to communicate complex technical issues to non-technical users.
- Knowledge of the ITIL disciplines.
- College Degree in a technology-focused major or equivalent.
Vacancy caducado!