ServiceNow's Cloud Network Services team (CNS) is looking for a Director, Network Builds to lead a team of network engineers in the growth of our data center and cloud production network worldwide. This role will own all build and deployment activities worldwide and drive new product introduction and network standards as they are deployed to the network. In addition, this role will have a critical impact on meeting our customers' commitments while maintaining our goals of automation and standardization across all of our builds.
The successful candidate for this role will have proven network engineering experience in cloud / hyperscale operations and a proven ability to lead the interface between code and networks on their path to automation.What you get to do in this role:Team Management:The successful candidate will directly manage all aspects of the network build process in all ServiceNow data centers and cloud operations. You will lead a team of network engineers distributed worldwide, with a focus on delivering network infrastructure and connectivity within the ServiceNow production network.This position is responsible for all incidents and escalations pertaining to any network build project and the associated process and workflows with a particular focus on maintaining the standards and quality of our build programs. The candidate will participate in the continued development and execution of network management processes including Incident, Problem, Configuration, and Change management.The role is accountable for effectively onboarding and preparing all of Network Engineers for new technology, systems and automation that will be supported or used by the team and the wide Cloud Network Services team in the application support and development areasThe successful candidate will bring a DevOps mentality to the teams and will drive the team towards automated solutions to manual and repetitive tasks.This role will be a member of the CNS leadership group and will be a critical part of setting direction for the organization.Process and Procedures:The successful candidate will ensure appropriate rigor, discipline, consistency and predictability is applied across the entire organization with respect to how changes are scheduled, executed and measured.They will analyze current procedures and processes and drive continuous improvement efforts to ensure the Network builds provide a quality service across all functional areas. This will include the setting up and continuous monitoring of KPI’s and metrics pertaining to individual and team performance.They will also provide documentation and training to internal departments to facilitate day-to-day operations throughout the company and define, share and deliver insightful analysis across all metrics for the Operations teams.