Vacancy caducado!
Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program. We have a new opportunity for a Support Specialist to join our team onsite in Santa Clara, CA.Data Center Physical Touch Support Specialist: Supports the Data Center environments, including light equipment handling, dock to rack, and Windows & Linux server support, BAR tape handling duties, and after-hours on-call support. Also included are standard Service Management functions; Asset Management, Incident Management, Service Request Management, and Knowledge Management.
- Standard PRD OS and hardware break-fix in an IT data center environment (Production and Pre-Prod)
- Monitor ticket queue for new tickets and assign as appropriate
- Data Center Maintenance:
- Proactive walkthrough for failed hardware
- Physical audit of supported systems
- Proper disposal of hardware and media following client guidelines
- Manage Incident & Request Tickets Assigned to Queue
- Validate server(s) / task is under our service responsibility
- Contact customer for information / request downtime etc.
- Diagnose problem - order parts as required
- Repair / replace / configure as required within scope
- Complete paperwork
- On-Call Support:
- Answer pages within a set amount of time (varies between sites)
- Validate server(s) is under our service responsibility
- Diagnose / repair - remotely if possible / on-site if required
- Order parts if required
- Escalate to other groups as required
- Complete paperwork
- Landings:
- Validate server(s) landing requirements
- Contact customer as required for information
- Physical land of hardware in the correct location
- Build to proper build configuration according to customer requirements and cut-sheet
- Request tasks from required groups for additional services
- Monitor tasks for completion or problems and escalate to appropriate parties to resolve
- Update Asset Tracking System with server name, location, and owner
- Complete paperwork
- Decoms:
- Validate server is under our service responsibility
- Inform customer of decom
- Request decom tasks from required groups to remove server(s) from their services
- Validate that dependent services have been halted
- Power off and remove server(s)
- Dispose of hardware as requested by owner
- Complete paperwork
- Techs will use specific tools that help them know what is down and make necessary corrections to repair the systems
- Proactive break-fix is based on pre-failure analysis (PFA) reports and compliance with target environment metrics concerning PFA
- May be asked to document Best Known Methods related to the procedures due to the document lifecycle and process evolution
- Work with OEM vendors on warranty systems to provide appropriate hardware remediation and escort or supervise Field Support Engineers when onsite as needed
- For in-house hardware, may be required to perform hardware failure analysis and parts replacement
- Scheduling and other administrative aspects of appliance EOL and equipment move
- Basic knowledge of Linux command line
- Ability to run provided and documented commands through sudo
- Ability to run provided scripts in Linux environment, and work with output
- Manage large scale installs of Linux or Windows servers in DC environment using OS provisioning tools such as Altiris or IPPF or PXE
- Back-Up / BAR support
- Escalate unresolved issues to Tier 2 or 3 specialist or client BaR contacts
- Coordinate tasks with other contractors
- Physical installation of backup hardware
- Install operating system on backup server hardware
- Maintain client required training
- Eject tapes from tape libraries in accordance with disaster recovery targets
- Prepare and ship tapes to offsite storage vendor
- Receive tapes from offsite storage vendor
- Load tape libraries with tapes for Scratch Pool; new, returned expired, recalled for on-demand restores
- Perform post-tape load processes on tape libraries
- Recall tapes from offsite storage vendor
- Manage on-site surplus tape inventory
- Manage the tape lifecycle using backup and library software, and any third-party tools
- Dispose of damaged or EOL tapes in accordance with client Information Security policies
- Monitor and respond to media errors and tape alerts from backup software and tape libraries
- Install and removal (and retrofitting server rack shelving)
- Ability to work independently or as a team on repetitive physical tasks without direct supervision after initial on the job training on tasks
- Ability to operate manual pallet jacks, manual and motorized server lifts, pallet banding, maneuver and move fully loaded pallets of material, heavy lifting or shifting of loads 40-200 lbs. with a buddy assistant
- No energized work - client safety protocol, security training, will be provided
- Schedule dock to DC goods receipt for all SC site data centers.
- Inventory equipment received - keep items separated by order number or PO number during all handling stages including final in-rack placement
- Move items received form dock area to the data center assigned equipment staging
- Hook up the power cables to server, dress and manage power cables as per DC manager's expectation
- Sort and separate all miscellaneous spare parts as per assigned
- Manage, break down and discard all packaging as per site Corporate Services Recycling guidelines and locations
- Stack and save all packaging material / pallets designated as "Save and return to OEM vendor - coordinate / schedule pickup with vendor and assist with moving and loading
- Assist with data center miscellaneous tasks which include but are not limited to the following or as directed by the data center manager:
- Removal of end-of-life hardware from server racks, strip racks of rails and PDUs
- Reconfigure rack with new rails and PDUs
- Remove EOL racks completely
- Move or route de-energized power whips under computer room raised metal floor (typically 12 -24 high)
- Rearrange floor tiles to meet newly configured rows
- Assist with maintaining / repair HAE / CAE (Hot Aisle Enclosures / Cold Aisle Enclosures) vinyl curtains
- Help maintain / manage power cable management
- Row / Rack labeling to include making and affixing labels to racks
- General housekeeping of DCs (i.e. remove trash on the floor, blown off labels, moving equipment to designed locations, etc.)
Vacancy caducado!