Job description
The Lead Associate helps the Center Manager run the day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and contribute to weekly and monthly reports developed by the Center Manager and provided to the franchise owner. The Shift lead is involved with continuous improvement, service delivery levels, personnel management, and business development.
The ideal candidate has a high school diploma or GED (college coursework or a degree preferred), one year of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to listen, follow, lead, and help the Center Manager attain defined targets. He or she must have a dynamic personality and must be able to help motivate a team to optimize performance. This is a part-time position, and candidates must be willing and able to work a flexible schedule of 30 to 40 hours per week that may span Monday through Sunday.
Qualifications
He or she must have a dynamic personality and must be able to help motivate a team to optimize performance
This is a part-time or full-time position, and candidates must be willing and able to work a flexible schedule of 30 to 40 hours per week
High school diploma or GED required
One year of supervisory experience in logistics, retail, or other relevant industry
Strong computer skills, including Microsoft Office and Adobe Suites
Outstanding phone skills
Strong customer service skills and abilities
Able to lift 40+ pounds
Responsibilities
The Lead associate helps the Center Manager run the day-to-day operations of this retail location
He or she may be required to open and close the center, help manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and contribute to weekly and monthly reports developed by the Center Manager and provided to the franchise owner
The Assistant Center Manager is involved with continuous improvement, service delivery levels, personnel management, and business development
Helps with personnel management, which includes training, scheduling, and coaching associates
Schedules work assignments and helps facilitate weekly or monthly staff meetings
Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
Helps develop and implement the store marketing program
Manages inventory
Reviews daily employee timesheets and submits for payroll processing
Helps oversee Center maintenance, including cleanliness, safety, and organization
Performs other duties as assigned
Willing and able to work 30 to 40 hours a week