Vacancy caducado!
Circulation and Course Reserves Billing Assistant
Library
Summary of Job Details
Under the direction of the Library's Unit Head for Circulation and Course Reserves, manages library technical billing processes and actions in the online Integrated Library System (ILS). Acts as a public services and technical liaison with Library Business Operations and campus BARC (Billing Accounts Receivable Collections) office. Determines responses to billing appeals and communicates decisions to patrons. Develops, recommends, and implements billing policies, procedures and operations. Informs and implements local response to UC systemwide billing process and policy planning. Manages other library billing and collections operations in Circulation and Course Reserves. Processes library and faculty-owned items for Course Reserves within the framework of the Course Reserves life cycle. Manages periodic jobs on the Integrated Library System (ILS) related to library inventory and patron information to keep system and user data in compliance with Library, campus, and UC guidelines and to maintain current inventory in ILS for lost items. Using a high degree of independence, is responsible for the operations of the Services Desk during their assigned desk time and as a backup during all other times, including supervising 3-4 and contributing to the evaluation of 15-20 student employees. Answers patrons' informational and directional questions and inquiries pertaining to the Library and refers patrons to specialized information, services, and other resources with a high level of accuracy. As supervisor-on-duty, performs specialized tasks that can only be performed by Services Desk Supervisors and responds to issues escalated from student employees. May work nights, weekends, or holidays, as needed.
Required Qualifications
Associate's Degree or higher or equivalent experience and/or training.
1-3 years library experience and/or equivalent combination of education and work experience.
1 year billing systems knowledge.
1 year customer service experience.
Special Conditions of Employment
Mandated reporting requirements of Child Abuse.
Satisfactory conviction history background check
UCSB is a Tobacco-Free environment
Days/Hours: Monday-Friday; 8am - 5pm
UC Santa Barbara is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20.
For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.
Application review begins 7/22/24
Apply online at https://jobs.ucsb.edu
Job #70740
Vacancy caducado!