Reporting to the Health Promotion Services (HPS) Manager the Wellness Navigator is responsible for increasing community awareness and participation in Santa Barbara Neighborhood Clinics (SBNC) services and programs. Provides patients and clients with assistance with referrals to outside community services, enrollment into Medi-Cal and Covered CA, and ensures that patients overcome any obstacles in accessing care. In addition, this position facilitates and assists with health promotion classes , presentations in the community and performs outreach duties. Bilingual English-Spanish is required to assist patients. All aspects of this position support Patient Centered Medical Home.
Essential Duties and Responsibilities:
1. Become familiar with all clinical and educational programs and services offered by SBNC and other health providers.
2. Makes contact with non-profits, schools, SBCC/UCSB, churches and other service groups to create contacts to support outreach efforts.
3. Provide individuals and families with referrals to community services and non-profit services in the community.
4. Assist individuals and families in making appointments for specific low cost or free services, such as CHDP, Family PACT, Every Woman Counts, EyePACS, and chronic disease prevention classes, etc.
5. Designs and facilitates SBNC’s Teen Health Advocates Program.
6. Assists with the CenCal Diabetes SMART Program.
7. Assists with Diabetes Nutrition Classes.
8. Assists with EyePACS Program.
9. Provides HIV and Hepatitis C education to patients and other members in the community.
10. Performs outreach duties such as presentations, attends fairs or community events, door to door outreach, distributions of flyers to businesses, attends intermittent clinics, etc.
11. Attend and represent SBNC at community meetings and collaborative partner meetings.
12. Maintain SBNC Health Promotion Services Department statistics and provide monthly reports.
13. Become a Medi-Cal and Covered California Certified Enroller.
14. Provides presentations on SBNC services (medical, dental, behavior health and enabling services) at parent meetings, community events, health fairs, etc.
15. Create flyers/materials to advise community about clinical services/programs, and set-up a regular distribution schedule.
16. Works cooperatively with Administration to publicize events and programs through the media.
17. Works cooperatively with Administration on community awareness and donor events.
18. Checks email upon arrival every morning and throughout the day to keep himself/herself informed of day to day functions and important communications with administration and clinic staff.
Other duties and responsibilities
19. Demonstrate understanding of and observe all SBNC policies, procedures, rules and regulations.
20. Demonstrate successful work-related behaviors.
21. Attend all required SBNC meetings and trainings.
22. Interact with patients, physicians, staff, vendors, and visitors in a positive manner that reflects the SBNC mission and philosophy.
23. The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or it is a logical assignment to the position. The employee is expected to perform other duties necessary for the effective operation of the department.
Qualifications and Education Requirements
I understand and accept the duties and responsibilities as listed above.
Education:
High school diploma or equivalent. AA Degree or some college experience preferred. Demonstrated interest in healthcare, community education and related issues through additional training/education.
Experience:
Minimum of one year administrative assistant experience required or related experience and/or training; or equivalent combination of education and experience.
Knowledge & Skills:
Bilingual in English/Spanish. Bicultural preferred. Computer skills and working knowledge in the use of standard software such as Windows, Word, Excel and PowerPoint. Skill in developing promotional materials. Inclusive approach to all potential patients. Possess existing community contacts with target communities. Able to work independently. Demonstrated ability to lead, direct and organize both small and large educational groups. Demonstrated ability to prioritize workload and multi-task. Strong interest in working with the public.
Physical Demands:
May be required to lift objects weighing up to 35 pounds. Sitting in a normal seated position for extended periods of time. Reaching by extending hand(s) or arm(s) in any direction. Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard. Communication skills using the spoken word. Ability to see within normal parameters. Ability to hear within normal range. Ability to move about.
Certification/ License:
Reliable transportation required and valid driver’s license and auto insurance
Application Process:
If you are interested in this opportunity, please complete an SBNC application, which can be found on our Web site here:
https://sbclinics.clearcompany.com/careers/jobs/82f91622-e26f-300d-8601-a31d384aae02/apply?source=708834-CS-15732