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POSITION TITLE Host/Host
SUMMARY
Responsible for greeting and seating restaurant guests in a professional, warm and gracious manner and acknowledging all departing guests as well. Takes reservations by telephone; confirms large group reservations prior to the event. Works closely with all managers as required to ensure maximum seating and efficiency of all dining areas. Performs side work as requested
REPORTS TO Manager(s) on duty
STANDARD
SPECIFICATIONS
Requirements are representative of minimum levels of knowledge, skills and/or abilities.To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently
QUALIFICATIONS
Essential:
1. High school graduate
2. 1+ year customer service experience, preferably in a fine dining restaurant or luxury hotel
3. Knowledge of food & beverage service procedures
4. Fluent in ability to communicate in the English language
5. Experience with Opentable is a must
Desirable:
1. College degree or certificate, or equivalent
2. Luxury hotel guest relations or fine dining experience
3. Knowledge of a foreign language (French or Spanish preferred)
4. Computer literacy in Microsoft Office and POS
SKILLS
1. Excellent customer service skills
2. Ability to multi-task simultaneously
3. Excellent verbal communication skills
ESSENTIAL JOB DUTIES
1. Maintain thorough and current knowledge of all restaurant menus, features and hours of operation.
2. Promote positive relations with guests and employees.
3. Maintain confidentiality and security of specified restaurant/guest information
4. Review status of incomplete work and follow-up with appropriate action
5. Promptly greet all arriving guests, thank departing guests and bidding them a pleasant day/evening, using the guest’s name
6. Able to recognize VIP and regular guests by their name
7. Possess a professional, pleasant and helpful attitude toward all guests and colleagues, consistently striving to provide efficient service
8. Seats guests in required manner, pacing walk through dining room with the guest, pull all chairs out whenever possible, ladies’ chairs first
9. Assist in moving guests closer to the table once seated, paying particular attention to elderly guests and children
10. Place napkins in laps, hands menus to each guest
11. Answer all telephone calls and responds appropriately as needed
12. Well versed with all menus, prices, dress code, directions to the establishment, accepted form of payment, hours of restaurant operation, room capacity and all guest-related services
13. Records all reservations for the the resaurant as directed, confirms reservations in advance of the guests’ arrival as required; refers all special requests to the manager on duty
14. Reviews future bookings and reservations on a regular basis; advises the manager(s) and/of chef(s) immediately of any changes
15. Utilizes rotation of stations in seating guests to ensure a smooth, even flow of diners in each station
16. Maintains a constant awareness of the entire dining room, assesses and appropriately handles any situation to ensure the guest’s satisfaction
17. Maintains the host area and closet areas neat, orderly and well-stocked with supplies; secures items at closing
18. Maintains and inspects all menu holders to ensure clean, current regular and tasting menus are placed into inserts
19. Assists in recognizing underage guests by pulling wine glass as guests are seated
20. Records daily information in the host logbook and communicates vital information to other hosts and managers
21. Ensures the host station and telephones are covered by alternate staff upon leaving the floor
22. Walks through dining room on a regular basis to assess table dining progression to maintain an accurate wait and reservation list
23. Assist management whenever called upon
SECONDARY FUNCTIONS
1. Assist managers on special holiday projects with floor plans and reservation set-ups and other strategies
ESSENTIAL PHYSICAL
REQUIREMENTS
CLASSIFICATION This position is classified NON-EXEMPT in connection with State and Federal overtime regulations
NOTE: A review of this description has excluded marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship