Guest Service Agent - Full Time
Hotel Santa Barbara/Geronimo Hospitality Group
$20.00 per hour
THE TEAM
Charming and historic boutique hotel in the heart of downtown Santa Barbara situated a half-mile from the beach and Stearns Wharf and a block from the Paseo Nuevo outdoor shopping center.
THE PLAYER
Often a guest's first impression of a property is the result of the Guest Services Representative's skills and abilities. You will provide a variety of guest services while working in the lobby or reception areas of the hotel. The position is challenging, varied and offers the opportunity to work flexible hours and to meet new people.
EVERY DAY, YOU WILL
Process guest arrivals and departures, including all necessary payments
Handle & coordinate room assignments and pre-arrivals
Handle guests' concerns
Offer referral for services and handle requests for information
Handle and store luggage
Assist with the check-in and check-out of groups and tours
Assist other departments as required
GHG24
Requirements
YOU WILL BE GREAT AT HOTEL SANTA BARBARA IF
You have a High school diploma or equivalent
You have excellent communication skills and a professional attitude
You have effective conflict management and decision making skills
You are able to use a variety of computer applications
You are able to occasionally sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls
You are able to frequently stand, and/or walk
You are able to exert well-paced ability to reach other department of the hotel on a timely basis, including stairs
You are able to occasionally lift and/or move up to 50 pounds while moving files or small packages
YOU ARE A VARSITY TEAM PLAYER IF
You have previous experience in customer service
This position is also subject to irregular hours to include late nights, weekends and holidays.
YOU MUST ALSO HAVE
U.S. Work Authorization (required)
HUDDLE UP
We've gathered a few team perks and benefits for all of our players, including: Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care and Pet Insurance.
JOIN OUR TEAM OF EXCEPTIONAL PLAYERS!
Geronimo Hospitality Group is an Equal Employment Opportunity employer
Salary Description
$20.00/hour