The Santa Barbara Inn is seeking experienced upbeat professionals to join our team in providing luxury guest service. We are hiring the following positions:
Front Desk Agents, Full Time
Front Desk Agent
hourly wage: Starting at $18.00 or Flexible with preferred experience.
Responsibilities For Front Desk Agents include:
Ensures efficient, friendly, and professional guest registration, check-out, and telephone service. Ensures all of our guests receive the highest level of service. Solves guest issues and complaints with confidence and follows through with resolutions.
Must have a positive and calm demeanor towards fellow employees, guests and management. Problem solve as needed.
Reviews current day's expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments.
Communicates with other departments on guest related issues.
Performs front desk agent responsibilities as needed to process guests checking into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of hotel.
Ensures that guests' needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
Benefits eligible
Hotel experience is a plus but not a requirement. If you have passion for quality guest service then we look forward to meeting you!
Please email your resume.