Charter Dispatcher

Santa Barbara Airbus is seeking a new key member to our operations team- if you think you have what it takes, please apply, all qualified candidates will be considered. This role which will be a hybrid Charter Coordinator and Dispatch position will be key in our success as we continue to rebuild in 2022. This position will assist and later hold responsibility of all charter coordination including but not limited to client contact, job staffing as well as charter operations support. This position will also provide dispatch functions to all Santa Barbara Airbus jobs. The Dispatcher serves as the shift supervisor and first point of contact for drivers, customer service agents, and customers. Customer service is a key part of the dispatch position and a cornerstone of Airbus culture. A great Coordinator can multitask and stay on top of different projects at the same time. They must be very efficient with time and can self-manage. This candidate will also be the point of contact for our charter clients and therefore will need to possess strong client relationship management skill sets.Job duties include:· Booking and Coordinating Charter work and all associated details· Setting up daily driver paperwork, opening and closing paperwork- as needed· Accountability for incoming and outgoing funds and associated record keeping· Assuring drivers shifts are accounted for and hours are logged· Managing bus schedule and bus cleaning schedule· Assigning drivers to jobs· Managing job changes and covers· Handling bus breakdowns or traffic/road issues, should they occur, while still providing exceptional customer service in office· Providing stellar customer service via phone· Booking reservations· Onboarding passengers and managing passenger countsRequirements:· Interest in growth potential in the organization- looking for a long-term candidate that is interested in leadership positions in the future· High school diploma· Hospitality or transportation industry experience a plus· Customer service/client relationship management experience a plus· Proven experience as dispatcher or relevant position- willing to train the right candidate· Fast typing ability with experience in data entry for reliable data capture· Knowledge of procedures and guideline for emergency situations· Proficient in English (oral and written)· Outstanding organizational and multitasking abilities· Active listener with excellent communication skills· Sound judgement and critical thinking· Spanish speaker is a plus!The Airbus team is diverse and strong! Airbus offers competitive pay, benefits, 401k, profit sharing, and bonus program. We operate on key core values that help anchor the team to be the best and provide the best.This position is full time that requires some day of the week/hour of day flexibility given the charter demand. Flexibility in work schedule is required.PI238941814 Apply