Job Overview
We are seeking an enthusiastic and knowledgeable Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers, guiding them through their automotive service needs while ensuring a high level of customer satisfaction. Your expertise in automotive repair and maintenance will help customers make informed decisions regarding their vehicles.
Responsibilities
Greet customers and assess their automotive service needs.
Provide detailed explanations of services and repairs required, including oil changes, brake repairs, and diesel engine repair.
Prepare accurate auto estimates for services and repairs.
Schedule appointments and manage the service workflow efficiently.
Communicate with technicians to ensure clarity on customer requests and service requirements.
Follow up with customers post-service to ensure satisfaction and address any concerns.
Maintain a clean and organized service area to enhance the customer experience.
Skills
Strong mechanical knowledge with experience in automotive repair, including but not limited to auto body repair, brake repair, and air brake systems.
Proficiency in auto estimating to provide accurate service quotes.
Ability to align vehicles and perform suspension work as needed.
Familiarity with diesel engine repair is a plus.
Excellent communication skills to effectively interact with customers and team members.
Strong organizational skills to manage multiple tasks efficiently in a fast-paced environment.
Bilingual English/Spanish preferred but not necessary.
Join our team as an Automotive Service Advisor where your skills will be valued, and your contributions will make a difference in providing exceptional automotive care.