Invoice Preparation and Billing:
Generate and issue invoices in a timely and accurate manner, adhering to company policies and client terms.
Ensure all billing data aligns with contracts, work orders, and supporting documentation.
Maintain records of billed items that may not generate revenue, as applicable.
Accounts Receivable Management:
Monitor and maintain accurate records of customer accounts, including outstanding balances and payment schedules.
Process incoming payments (checks, electronic transfers, credit card transactions), and post them to the appropriate accounts.
Reconcile accounts and resolve discrepancies in a timely manner.
Collections:
Follow up on overdue payments through phone calls, emails, and letters, ensuring timely resolution of outstanding balances.
Collaborate with clients to resolve billing disputes or account-related issues.
Reporting and Documentation:
Prepare monthly AR reports, including aging reports, net amount collected, and other key financial data.
Maintain accurate and thorough documentation of all AR and billing activities, ensuring compliance with company policies and audit requirements.
Collaboration and Communication:
Work closely with other departments, such as Sales, Customer Service, and Finance, to resolve issues related to invoices, payments, and contracts.
Provide excellent service to clients and internal teams, addressing inquiries and concerns promptly.
Process Improvement:
Identify opportunities to streamline and improve billing and AR processes for efficiency and accuracy.