Servicing Oversight Specialist

PRIMARY FUNCTIONS: The Mortgage Servicing Oversight Specialist is responsible for ensuring the quality, accuracy, and compliance of our internal and third-party mortgage servicing operations. This role involves monitoring Servicer performance against contractual agreements, regulatory requirements, and internal policies. The ideal candidate will possess a strong understanding of mortgage servicing processes, excellent analytical and problem-solving skills, and the ability to effectively communicate with both internal and external stakeholders. This position plays a critical role in mitigating risk, ensuring borrower satisfaction, and protecting the company's assets.ESSENTIAL DUTIES AND RESPONSIBILITIES:Servicer Performance Monitoring:Develop and implement frameworks for monitoring key performance indicators (KPIs) related to loan administration, loss mitigation, foreclosure, investor and management reporting, and customer service.Regularly analyze servicer performance data, identify trends, and escalate potential issues or areas for improvement.Conduct periodic reviews of Servicer reports, audits, and compliance documentation.Track and manage Servicer adherence to Statement of Work (SOW) and contractual obligations.Servicing Administration:Track and decision the disbursements of all escrow funds and servicing advances.Review and make recommendations to management on all proposed workout strategies.Prepare and upload weekly populations to board with the servicer.Monitor monthly borrower delinquency and NSF populations. Prepare and distribute daily reporting and Assist staff in their collection efforts.Perform internal servicing duties on internally serviced assets, including: onboarding, payment processing and application, ACH administration, escrow administration, collection and servicing transfers.DESIRED PERSONAL CHARACTERISTICS:Detail oriented and committed to the highest qualitySelf-Starter with positive Can-Do attitudeWorks well under pressure and relishes the responsibility that comes with the jobCompliance and Risk Management:Monitor servicer adherence to investor and internal guidelines.Identify and assess potential risks associated with servicer operations and recommend mitigation strategies.Participate in internal and external audits related to mortgage servicing.Communication and Collaboration:Maintain effective communication with the third-party servicer on all aspects of servicing performance and compliance.Collaborate with internal departments (e.g., Operations, Compliance, Accounting, Capital Markets) to address servicing-related matters.Prepare and present reports on servicer performance and oversight activities to management.Participate in regular servicer performance review meetings.Process Improvement:Identify opportunities for improving the efficiency and effectiveness of the servicing oversight process.Contribute to the development and implementation of internal policies and procedures related to mortgage servicing.Stay informed of industry best practices and regulatory changes related to mortgage servicing.Asset Management:Experience managing assets through the loss mitigation waterfall from repayment plans, modifications, foreclosure and REO a plus but not required.Problem solving and analysisJOB REQUIREMENTS:Strong understanding of mortgage servicing processes, including loan boarding, payment processing, escrow administration, loss mitigation, foreclosure, and investor reporting.Knowledge of relevant federal and state mortgage servicing regulations and investor guidelines.Excellent analytical, problem-solving, and critical thinking skills.Proficiency in data analysis and reporting with high proficiency in MS office especially Excel.Strong written and verbal communication skills, including the ability to present information clearly and concisely.EDUCATION:· Bachelor's degreeEXPERIENCE:Two years of experience in mortgage servicing, mortgage operations, servicing compliance or asset management.PHYSICAL REQUIREMENTS:· This position is in an office setting with computer and general office equipment. The position requires the ability to move freely around within the department and other department locationsCommunication proficiencyAn open-minded individual that embraces change and innovationJob Type: Full-timePay: $60,000.00 - $70,000.00 per yearBenefits: 401(k)401(k) matchingDental insuranceFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offPrescription drug insuranceVision insurance Schedule: 8 hour shift Ability to Commute: Santa Ana, CA 92705 (Required) Ability to Relocate: Santa Ana, CA 92705: Relocate before starting work (Required)