Vacancy caducado!
Corporate IT Support EngineerIMMEDIATE NEED for a Corporate IT Support Engineer to join an established company based in their Santa Ana, CA location regarding Direct Hire Full Time employment.
Responsibilities:- Identify and solve complex systemic issues spanning multiple systems and teams as they relate to Corporate IT initiatives. This may include designing systems or services from the ground up
- Partner with internal service owners and teams to evaluate technical data, create recommendations, obtain consensus, plan and execute service upgrades and changes
- Automate and/or execute IT infrastructure-related projects such as platform migrations and information security policy updates
- Develop tools and solutions to increase the operational efficiency of the IT change management process with focus on excellent user journeys or experiences
- Innovate and design new internal solutions that allow us to scale
- Talk through technical issues with end users over the phone, email and chat
- Troubleshoot computer hardware, software, network, printer and scanner issues
- Support remote offices with internal desktop and web applications
- Create and manage Active Directory user accounts
- Deploy, install desktop applications, and timely resolution of incidents and requests
- Configure and maintain all technical equipment, including computers, printers, switches, phones, conference rooms, TVs, and back office system, IT asset management
- Travel out of state to support operations in trade shows and remote offices (occasionally)
- Bachelor's degree in Computer Science, a related technical field, or IT certifications with equivalent practical experience
- IT Professional certifications is a big plus (i.e. MCSE, MCSA, Cisco, AWS, Network+)
- 4 years of experience supporting Windows, Linux, Mac OS, networking, mobile, video conferencing, and/or voice technologies
- 3+ years of technical support experience in a large environment with a mixed of onsite and remote users preferred
- 2+ years of Active Directory and Google Workspace/Office 365 experience is a big plus
- 2+ years of managing network shares and network printers
- 2+ years of printer support (Zebra knowledge a plus)
- Experience with Windows, Linux, Networking, Scripting and Automation, and/or Application troubleshooting
- Experience with a systematic problem solving approach, coupled with a sense of ownership and drive with the ability to adjust quickly to changing priorities and make progress in areas where a high ambiguity and uncertainty exist
- Excellent customer service, organization, prioritization, multitasking, communication and leadership skills
- Experience with Okta SSO and/or user provisioning, Jira ITSM, and Zendesk is a plus
- Knowledge of MDM is a plus
- Knowledge of Jamf is a plus
- Awareness of ITIL and IT Change Management best practices is a plus
- Knowledge of VPNs firewalls and switching a plus
Vacancy caducado!