Call Center Agent

Job DescriptionWe are looking for a dedicated and reliable Call Center Agent to join our team. The ideal candidate will be responsible for managing incoming and outgoing customer calls while maintaining a positive and professional demeanor. This role requires strong communication skills, problem-solving abilities, and a customer-focused attitude to ensure an excellent experience with every interaction.ResponsibilitiesAnswer inbound calls and respond to customer inquiries in a professional mannerMake outbound calls to follow up on customer issues or provide requested informationAccurately document call details and maintain customer recordsResolve customer concerns efficiently and escalate issues when necessaryMeet daily and weekly performance metrics and goalsMaintain product knowledge and stay updated on company procedures and policiesWork collaboratively with team members and supervisors