Job Description SummaryProvides internal and external Ultrasound customers with remote applications support. Cardiac Remote Clinical Application (CRCA) Specialist supports our customer's operational issues and resolving product problems across the Vivid, Echopac CVUS ultrasound products and various software levels and revisions.This is a remote position.GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job DescriptionRoles and Responsibilities
Support internal and external Ultrasound customer Applications Operational needs through Avaya phone, CRM, Sight Call, product simulators, and InSite tools as needed.
Assist service Technical Support Engineering (TSE) with problem resolution.
Develop, coordinates, and delivers remote product training content for TSE and RCA team members training sessions.
In-depth knowledge of the Ultrasound technical discipline. Uses prior experience and acquired technical expertise to execute service strategy.
In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)
Required Qualifications
BS/BA; Associates Degree or Active Registries required in Cardiac and/or Vascular (RDCS – Registered Diagnostic Cardiac Sonographer) or RVT (Registered Vascular Technologist)
Field Applications experience and knowledge of demonstrating basic cardiac & some advanced cardiac scanning information of Ultrasound.
Minimum of 5 years clinical experience and 4 years commercial experience with demonstrated cardiac skills in specific advanced ultrasound cardiac product features.
Experience with GE Ultrasound products, to include all Vivid and Echopac systems Support internal and external Ultrasound customer Applications Operational needs through Avaya phone, CRM, Sight Call, product simulators, and InSite tools as needed.
Assist service Technical Support Engineering (TSE) with problem resolution.
Develop, coordinates, and delivers remote product training content for TSE and RCA team members training sessions.
In-depth knowledge of the Ultrasound technical discipline. Uses prior experience and acquired technical expertise to execute service strategy.
In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)
Desired Characteristics
Strong leadership skills (respected by peers and leadership for contributions to the business
Strong presentation skills (public speaking and lecture experience desired)
Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)
Solid problem-solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)
Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve.
Ability to multi-task effectively and manage multiple priorities at one time.
Willingness to be flexible/adapt to changing work environments.
Experience on all current GE products for which responsibilities cover.
Experience within GE Clinical Applications or Clinical Marketing roles.
Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.#LI-KG1#LI-RemoteFor U.S. based positions only, the pay range for this position is $86,560.00-$129,840.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional InformationGE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088EEOCKnowYourRights1020.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.Relocation Assistance Provided: No