We are seeking a proficient Business Systems Engineer with hands-on experience in production support and adeptness in crafting user stories. The ideal candidate will possess a strong technical background in Salesforce administration, coupled with the ability to effectively communicate with stakeholders and translate business requirements into actionable user stories.About our team:Our dedicated team specializes in providing unparalleled operational support for the Salesforce platform, ensuring seamless functionality and maximum efficiency for our clients. With a deep understanding of Salesforce's intricate architecture and extensive experience in troubleshooting, optimizing, and customizing its features, we empower businesses to harness the full potential of their Salesforce implementation. From user training and system maintenance to implementing new functionalities and resolving technical issues, our team is committed to delivering comprehensive support tailored to our clients' unique needs. With our unwavering dedication and expertise, we strive to be the trusted backbone of our clients' Salesforce operations, enabling them to drive growth, streamline processes, and achieve their business objectives with confidence.What you’ll do:Salesforce Administration:
Manage and maintain Salesforce instances, ensuring optimal performance and reliability.
Configure and customize Salesforce to meet evolving business needs, including but not limited to workflows, process builder, validation rules, and custom objects.
Collaborate with cross-functional teams to gather requirements and implement solutions within Salesforce.
Production Support:
Provide ongoing support and troubleshooting for Salesforce-related issues in production environments.
Investigate and resolve technical issues, escalating as necessary to ensure timely resolution and minimal disruption to business operations.
Proactively identify opportunities for system optimization and performance improvement.
User Story Writing:
Work closely with business stakeholders to understand their needs and translate requirements into clear and concise user stories.
Define acceptance criteria and ensure alignment between user stories and business objectives.
Collaborate with development teams to ensure user stories are effectively implemented and tested.
Create and maintain comprehensive documentation of Salesforce configurations, processes, and procedures.
Develop training materials and conduct user training sessions to promote Salesforce adoption and proficiency among stakeholders.
Continuous Improvement:
Stay abreast of Salesforce updates, best practices, and industry trends to recommend and implement process improvements.
Actively participate in Agile ceremonies such as sprint planning, backlog grooming, and retrospectives to drive continuous improvement in the Salesforce environment.
What you’ll need:
Bachelor’s degree in marketing, business, design, or related field preferred; or equivalent experience
Proven experience in Salesforce administration, with a deep understanding of Salesforce architecture and capabilities.
Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues in production environments.
Experience writing user stories and defining acceptance criteria in an Agile development environment.
Excellent communication skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
Detail-oriented with a focus on delivering high-quality solutions that meet business requirements.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Experience with Salesforce Lightning and Service Cloud
Familiarity with version control systems such as Git.
Knowledge of data integration tools and techniques, such as Salesforce Data Loader or MuleSoft.
Previous experience in a customer-facing role providing Salesforce support and training.
The typical annual salary range for this position is shown below and is negotiable depending upon experience and location. The position is eligible for a discretionary annual bonus.$74,000.00 - $109,000.00We offer exceptional earning potential and a competitive benefits package, including group health insurance benefits (medical, vision, dental), FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at roberthalfbenefits.com/Resources .Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/VeteranAs part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check.Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to [email protected] or call 1.855.744.6947 for assistance.In your email please include the following:
The specific accommodation requested to complete the employment application.
The location(s) (city, state) to which you would like to apply.
For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.