The Business Systems Analyst II is responsible for production support and maintenance of our global enterprise applications.They work with the business, technical staff, department team members, and vendors ( Workday and others ) to triage and resolve reported production issues/updates. They will work assigned support tickets to gather business requirements, understand business processes, and provide resolutions that align with the business needs.They support many aspects of delivery inclusive of analysis, requirements, design, configuration, testing, deployment and support.ESSENTIAL FUNCTIONS:Establish and maintain product and business expertise of assigned areas Respond to all incoming requests in a timely manner, ensuring that all issues/requests logged in the appropriate system and/or resolved Replicate reported issues, document, and initiate/maintain cases with Workday for Workday owned issues Provide elevated support for reported critical Severity 1 issues Perform impact analysis, document, test, and communicate Workday delivered Weekly and Semi-Annual releases Review, analyze business requests, formulating system solutions to meet business objectives Lead requirements definition and documentation by working directly with business partners Work with technical teams as needed to assess impacts to systems and business processes resulting from proposed changes or issues Partner with technical staff and vendors to ensure that the technical components of solutions are understood and properly accounted for ( e.g. integrations, extensions, etc. ) w/in the overall solution Perform design and configuration efforts related to enterprise applications Lead or support preparation and execution of testing efforts Support deployment and migration efforts Perform ongoing system administration and support for assigned enterprise systems Represents the team in communications with business, IT, training, reporting, leadership and vendors to ensure all groups are informed.TYPICAL EDUCATION AND EXPERIENCE:
BA /BS degree in Computer Science, Information Systems, Business or equivalent
4+ years of experience gathering functional requirements, preparing documentation, configuring applications and providing system support of large ERP applications
2+ years of experience implementing, configuring , and supporting the following are required :
Workday Payroll for US
Expert knowledge of US Multi State Payroll
Creation and processing of EIBs
2+ years of experience with implementing, configuring , and/or supporting the following are preferred :
Time Tracking
The “Time-Off” component of Absence
Expertise/knowledge of Workday Payroll for Canada
Proficient in Workday Report Writing or similar tool.
Experience with multi-national organizations and systems preferred
Working knowledge of various System Development Life Cycle methodologies ( e.g. agile, iterative, waterfall, etc .)
Strong analytical and problem-solving skills
Strong organizational and time management skills
Ability to manage multiple/changing priorities
Exceptional verbal and written communication skills
An ability to establish and maintain strong customer relationships
Familiarity with project management processes and concepts.
Thorough knowledge of and demonstrated skills in use of software such as MS Word, Excel, PowerPoint, Visio, Smartsheets, etc.
Aptitude for learning new concepts, applications, and tools
The typical annual salary range for this position is shown below and is negotiable depending upon experience and location.$81,000.00 - $120,000.00We offer exceptional earning potential and a competitive benefits package, including group health insurance benefits (medical, vision, dental), FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at roberthalfbenefits.com/Resources .Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/VeteranAs part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check.Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to [email protected] or call 1.855.744.6947 for assistance.In your email please include the following:
The specific accommodation requested to complete the employment application.
The location(s) (city, state) to which you would like to apply.