Vacancy caducado!
- This role is responsible for serving as the primary contact for the IT Help Desk. The System Administrator also maintains the responsibility of monitoring and supporting system operations, as well as resolving end-user issues with corporate equipment.
- The scope of the System Administrator includes the following procedures and tasks:
- Assist in the management of Microsoft Exchange and Active Directory.
- File and track IT Help Desk tickets, which includes interacting with system and network engineers to reconcile outstanding issues in a timely manner.
- Provide local and remote support for end-users and follow up to ensure all issues have been resolved.
- Perform routine system health checks, performing system maintenance, and repairing issues as they occur.
- Supervise network security, adhering to and establishing company policies and standards as necessary.
- Support the cellular network and manage company telecommunications.
- Work closely with the Publications team to create support documentation.
- Other assignments as needed.
- s Or Holders Only
- Bachelor’s Degree, or three years’ experience in similar role.
- Minimum of three (3) years’ experience in a related area.
- Current CompTia and/or Microsoft certifications, Cisco a plus.
- Solid technical understanding of, and experience with, various IT technologies including:
- Windows XP/7/10 desktop operating systems
- Windows 2008 R2/2012/2012 R2/2016 server operating systems
- Active Directory
- Windows Server Update Services
- Internet Information Services (IIS)
- Microsoft Office 2013/2016/365
- Exchange Server 2010/2013/2016
- Lync/Skype
- SharePoint
- Sophos Anti-virus Software
- Ivanti LANDESK
- Apple IOS (iPad and iPhone)
- TCP/IP Networking
- HP, Dell, and Lenovo Platforms
- Help Desk ticketing systems
- Cisco VoIP platforms
- VMware, Linux, Microsoft SQL Server, and storage solutions experience preferred, not required.
- Strong troubleshooting and analytical skills.
- Strong documentation skills.
- Strong written, verbal, and interpersonal communication skills to support a team environment.
- Strong work ethic.
- Ability to work independently and with teams.
- Driver’s License with clean Motor Vehicle Record (MVR).
- Must meet eligibility requirements for Transportation Worker Identification Credential (TWIC). See https://www.tsa.gov/for-industry/twic for more details.
Vacancy caducado!