Senior Services Manager

We are seeking a motivated individual to assist our growing Professional Services customer acquisition team!As a Senior Services Manager, you will partner with product Account Executives to prospect for and acquire new customers with the Services messaging/value as core to the offering to drive higher Services attach rates.  Furthermore, you will partner with Account Managers/Customer Success Managers to identify opportunities for existing customers to ensure a successful, long-term journey with Freshworks.You will assist in all aspects of the process by prospecting, cultivating, setting appointments, and managing leads. You will obtain critical information about new customer opportunities and schedule appointments and provide follow up activities. Responsibilities:Planning and implementation of sales measures to achieve defined services’ sales targets Independent construction, development and management of your own sales pipeline for services Primary duties include outbound calling, e-mail and text communication and  overall management of sales pipeline through the sales cycleRigorously prospect for new business and follow up with leads in your pipelineManage cultivation of opportunities from existing customer base to convert leads to won dealsContinuous exchange with other areas such as Sales, Pre-sales, Partner Alliances and Marketing with regard to the conception, planning and implementation of campaigns as well as to improve all internal and external operating procedures and customer processesRegular forecasting and reporting to relevant internal stakeholdersMaintain current customer relationships and identify areas for potential customersTravel to on-site customer appointments, events, trade fairs, etc.Develop new sales areas and improve sales through various methodsStrong understanding and research of in-house products and services as well as business position, relevant industry trends and competition to expand business and keep it competitive.