AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers (https://www.aveva.com/en/about/careers/) .For more information about our privacy policy and how to manage cookies, visit our Privacy Policy (https://www.aveva.com/content/dam/aveva/documents/recruitment/Recruitment-Candidate-Fair-Processing-Notice-AVEVA.pdf) .Job Title: Customer Success Manager- Digital EngagementLocation: Houston, TX | Philadelphia, PA | San Leandro, CAEmployment Type: Full-Time (Hybrid)About the RoleWe are looking for highly motivated, confident, and well-organized individuals to ensure that AVEVA's customers are satisfied with the services they receive and to help identify areas where AVEVA can enhance our relationship and offerings to our customers. This position is part of the global Customer Success Team and the primary responsibility is to focus on onboarding and adoption efforts for the large segment of growth and territory accounts using different means of engagements at scale.Responsibilities:
Deliver and engage with a wide array of customers through use of our customer intelligence platform (Gainsight) to .monitor usage trends and customer health to proactively identify challenges and/or optimization opportunities
Oversee customer support activities, serving in a critical issue management role when necessary
Work closely with cross-functional sales teams and internal business partners to deliver customer outcomes, manage risk, and position cross-sell opportunities.
Partner with Marketing, Sales and Industry Principals:
To create effective and targeted campaigns
Keep track of all campaigns, analyze results and share those with the CSM Leadership, the Account Team and other departments
Gauge customers’ levels of engagement:
Analyze customer health metrics, running Customer Satisfaction Survey and gather other feedback via marketing tools
Promote customers to a higher tier of CSM engagement
Represent the voice of the customer to provide input into core product, marketing and sales process
Work with Customer's stakeholders to understand and translate customer business requirements into technical solutions and a customer success plan
Lead a monthly review, or more frequently as needed, to drive alignment and faster resolution to accelerate customer adoption
Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
Qualifications:
Bachelor’s degree in engineering, business or related fields
Strong analytical, and problem-solving abilities
Ability to present the value of our Cloud and SaaS product offering to customers
Strong ability to help with adoption efforts
Ability to work well within cross-functional and geographically distributed teams
Experience with Gainsight and journey orchestrator is a plus
Salary Range:$60,600.00 - $151,000.00This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.USA Benefits: Competitive salary; high quality healthcare; 401(k) with 6% employer match; FSA and supplemental insurance; paid parental leave; 20 days PTO with increase for time served; 7 days of sick time; 3 days paid volunteering; flexible lifestyle benefits (commuter plans, backup care, emergency leave and fitness/education reimbursement opportunities)AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify AVEVA at [email protected] . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.Empowering you with pioneering techAVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers (https://www.aveva.com/en/about/careers/) .For more information about our privacy policy and how to manage cookies, visit our Privacy Policy (https://www.aveva.com/content/dam/aveva/documents/recruitment/Recruitment-Candidate-Fair-Processing-Notice-AVEVA.pdf) .