Why join Stryker?We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.comShift : Monday - Friday, shift may be anywhere between 5:00 AM - 5:00 PM PSTWork Flexibility : RemoteCome join Stryker, one of the world's leading medical technology companies who, together with our customers, is driven to make healthcare better. We offer innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine!Who We Want:Meticulous documenters . Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.Detail-oriented process improvers . Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.Data managers . People who enjoy compiling, organizing, and consolidating large volumes of data and reports.Collaborative partners . People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.What You Will Do:As the Repair Service Representative, you will be responsible for representing the Stryker brand by supporting our customers daily with all ProCare requests over the phone, email, and through assigned cases. Your essential duties and responsibilities may require you to:
Will serve as the primary resource in providing customer support by answering and/or resolving questions as they relate to international service and repair. Possible support includes, but is not limited to, basic product information, pricing, and service program information.
Serves as the SME for International Repairs
Serve as project lead for the International Repair value stream
Processing RMAs, managing shipments, and processing invoices for international repairs
Receiving and managing repair approvals through SFDC
Review the RODR report to manage customer approvals, quotes and shipments to reduce items on the report
High aptitude for time management between tactical and team support
Effectively collaborate with necessary cross-functional groups
Timeliness, professionalism, and genuine care in these responses will be key metrics for this individual.
Communicate guidelines and policies effectively with all internal and external customers.
Work with the cross-functional teams to prioritize urgent repair orders.
What You Need:Required:
High School Diploma or equivalent
Preferred :
Experience with SAP, ServiceMax, or Salesforce
Customer Service Experience
$21.05/hr. - $37.02/hr. plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors. About StrykerOur benefits:
12 paid holidays annually
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/us-stryker-employee-benefits.pdf)About StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)Know someone at Stryker?Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.