Field Service Technician I - SJC

Essential functions—essential functions, including how an individual is to perform them and the frequency with which the tasks are performed; the tasks must be part of the job function and truly necessary or required to perform the job.Job duties to include but are not limited to;To develop and refine decision trees for the appropriate determination of specific EOL action most appropriate to the business (e.g. last-time buys at varying volumes, alternate sourcing, or component re-engineering), with the goal of maintaining forward production expectations and enabling the meeting of service metricsTo create and maintain pathways for input from relevant functions outside of Technology (Service, Operations, Supply Chain, contractors), including metrics, consumption rates, and production schedules to maintain ILS contractual deliverablesTo be the interface with other Functional and Project Managers to ensure alignment on projects and activitiesTo track & evaluate harvesting progress against Sustaining support relative to established processesTo ensure the appropriate consumption of last-time-buy (LTB) raw materials before transition to new designs to prevent unnecessary scrapTo work with appropriate customer-facing point of contact to effectively communicate EOL activitiesTo assist in forecasting & budgeting processes for follow-on Sustaining contract proposals and Technology resourcing planningEffective leadership, performance management, and development of a team of technical engineering professionals shared with other functionsEfficiently liaise with Technology functional directors to ensure resources are managed appropriately (resources will report directly to existing Technology functional leaders)Develop and maintain effective relationships with critical adjacent functions with the goal of establishing a routine cadence of reliable metricsEffectively exploit and develop the knowledge of people from all functionsCreate inclusive and coordinated development environments to maximise the effectiveness of teams and develop individualsTechnical oversight of the Sustaining organization created in support of ILS contract EOL and Sustaining concernsThoughtful consideration of all inputs (service consumption rates, projected volumes / last-time-buys, refurbishments, and technical redesign) when guiding team toward EOL resolution activitiesEffectively prioritizes multiple and simultaneous EOL activities to ensure no impact to production and service commitmentsWorks with the team to develop innovative technology solutions in support of EOL component concerns when warrantedCreates and maintains pathways for financing Sustaining activities (invoicing, etc.) appropriately through ILS contract mechanismsUpdates budgets and forecasts for Sustaining activities and holds to financial commitmentsDevelops strong lines of communication with key stakeholders both internally (e.g. Product Management, Operations, Service) and externally (e.g. customers, suppliers and partner organizations)Ensures adherence to business policies, HS&E, legal requirements, ethics, and government contract elements