Collections Specialist

Description We are offering a contract to hire employment opportunity for a diligent Collections Specialist in San Jose, California. The ideal candidate will be adept in customer service and credit collection processes within the telecom industry. The primary function of this role is to manage and reduce the backlog in the collections department by making collection calls and maintaining accurate credit records.Responsibilities: Conducting diligent follow-ups on outstanding credit accounts to collect on delinquent payments Accurately processing customer credit applications and maintaining their records Regularly monitoring customer credit accounts and taking appropriate action when necessary Resolving customer credit inquiries in a timely and professional manner Utilizing your knowledge of collection processes and procedures to improve the overall function of the department Collaborating with the team to develop and implement strategies to reduce the backlog in the collections department Ensuring all collection activities are in compliance with regulations and company policies Providing exceptional customer service during all interactions with customers Utilizing excellent communication skills to negotiate payment plans and settlements Continuously enhancing your knowledge of the telecom industry to better serve customers and improve collection efforts. Requirements Must have a thorough understanding of Collection Processes Knowledge of Credit management is essential Experience in Collections required Excellent Customer Service skills are necessary Ability to handle sensitive financial information with discretion Strong communication and negotiation skills Proficiency in using financial software and databases Good organizational skills and ability to prioritize tasks Ability to work in a team and collaborate with other departments High level of professionalism and ethical standards Must have problem-solving skills to address customer issues effectively A proactive approach to identifying potential issues and addressing them promptly Ability to work under pressure and meet deadlines Must have a high level of accuracy and attention to detail. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .