This is a San Francisco Municipal Transportation Agency class-based test.Application Opening: June 6, 2024Application Deadline: Applicants are encouraged to apply as soon as possible as this announcement may close any time after 11:59 PM on June 20, 2024Recruitment ID: CBT-9167-T00114The SFMTA, a department of the City and County of San Francisco, oversees Muni (the historic Municipal Railway), parking and traffic, bicycling, walking and taxis. Over one million people get around San Francisco and rely on us to ensure safe and reliable travel.Our Vision: Excellent transportation choices for San Francisco.Our Mission: We connect San Francisco through a safe, equitable, and sustainable transportation system.Under supervision, the 9167 Transit Ambassador Supervisor I is responsible for the compilation of data; conducts routine procedures; assists in the implementation of programs; and maintains records and reports. Also assists the 9168 Transit Ambassador Supervisor II with a variety of duties related to the activities of the Muni Transit Ambassador Program (MTAP) unit.EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES:According to Civil Service Commission Rule 409, the duties specified below are representative of the range of duties assigned to this job code and are not intended to be an inclusive list.
Supervises, motivates, and evaluates personnel to ensure operational efficiency. Provides feedback, coaching and counseling to encourage satisfactory performance as well as any disciplinary action.
Ensures coverage of transit routes, manages staff attendance, and coordinates on-site and remote activities during emergency situations.
Assists the 9168 Transit Ambassador Supervisor II with daily operations of Muni Transit Ambassador Program and special events.
Provides field training for staff, assists with training development, recommends training revisions, and conducts ride alongs.
Compiles data, prepares and reviews various reports, and analyzes and maintains records and reports.
Assists with training on policies and procedures consistent with the current rules and regulations of SFMTA.
Receives, investigates, responds to, and/or resolves complaints from internal staff, external stakeholders, and the public regarding MTAP. Reviews incident reports, requests and reviews video pulls of incidents, and recommends solutions to prevent future incidents.
Ensures equipment is operated safely and within guidelines and coordinates equipment and material distribution.
Monitors and adjusts staff work assignments whenever applicable.
Participates in a variety of committees and liaises with SFUSD staff to reduce youth violence and other disruptive behavior on the transit system. Provides safety presentations to diverse audiences.
Performs other related duties as assigned.
Special Requirements: in order to perform essential functions of the class, Transit Ambassador must be able to walk, stand, and sit for extended periods of time; uneven terrain and unstable surfaces; climbing stairs; work in inclement weather, repetitive exiting/entering vehicles; exposure to hazards and working in the proximity of moving vehicles. May be required to lift/bend and move barricades weighing up to 40 pounds and wear equipment weighing up to 10 pounds while working. Employees will be required to carry and use a hand-held radio. Duties sometime involve interacting with the public under hostile conditions. Employees must be willing to work nights, weekends, holidays, and overtime. Employees are required to wear departmental issued uniform and safety gear.EducationPossession of a High School Diploma, GED or California High School Proficiency Certificate; ANDExperienceSuccessful completion of the SFMTA Transit Ambassador training program; ANDTwo (2) years of full-time post training field experience equivalent to a 9166 Transit Ambassador within the Muni Transit Ambassador Program (MTAP), including routinely riding transit lines, assisting with passenger boarding/disembarking, deescalating conflicts while on transit lines, providing transportation directions to customers, answering service-related questions, and providing service support; ANDLicense and Certification:Possession of a valid CA Driver’s License at the time of appointment.SubstitutionCompletion of an equivalent ambassador training program from another transit agency which includes routinely riding transit lines, assisting passenger boarding/disembarking, deescalating conflict while on transit lines, providing transportation directions to customers, answering service-related questions, and providing service support may substitute for the SFMTA Transit Ambassador program. Training curriculum may be requested to ensure equivalency.One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications (https://sfdhr.org/recruitment-details#qualifications) and Verification of Experience and/or Education (https://sfdhr.org/recruitment-details#verification) for considerations taken when reviewing applications.SELECTION PROCEDURE:After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.Training and Experience Evaluation (Weight: 100%):Candidates deemed qualified will be sent a link to complete the Supplemental Questionnaire via email. The Supplemental Questionnaire is designed to measure the following knowledge, skills and/or abilities that candidates possess in job-related areas, which has been identified as essential for this position and include, but not limited to: knowledge of transit rules, regulations, and policies; knowledge of safety and emergency policies and procedures; knowledge of customer service principles and practices; ability to effectively interact with the general public; ability to prepare accurate records, reports and memoranda; ability to effectively schedule, coordinate, monitor, evaluate and train subordinates; and ability to prepare materials for instruction. It is important that the information provided on the supplemental application be accurate and complete. All statements made on the application materials and supplemental questionnaire examination are subject to verification.Candidates must achieve a passing score in order to be placed on the eligible list/score report.Eligible List/Score Report:A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Director of Transportation or the Civil Service Commission.The duration of the eligible list resulting from this examination process will be 24 months and may be extended with the approval of the Director of Transportation.Terms of Announcement and Appeal Rights:Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by posting the correction on the Department of Human Resources website at Careers with Purpose | City and County of San Francisco (sf.gov) (https://careers.sf.gov/) The terms of this announcement may be appealed under Civil Service Rule 410.4. The standard for the review of such appeals is “abuse of discretion” or “no rational basis” for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Director of Transportation. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within 5 business days of the announcement issuance date. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/.Additional Information Regarding Employment with the San Francisco Municipal Transportation Agency:
Information About the Hiring Process (https://sfdhr.org/information-about-hiring-process)
Conviction History
Employee Benefits Overview (https://sfdhr.org/benefits-overview)
Equal Employment Opportunity
Disaster Service Worker (https://sfdhr.org/disaster-service-workers)
ADA Accommodation
Veterans Preference (https://test-sfdhr.pantheonsite.io/information-about-hiring-process#::text=of%20San%20Francisco.-,Veteran%27s%20Preference,-In%20order%20to)
Seniority Credit in Promotional Exams
Right to Work (https://test-sfdhr.pantheonsite.io/information-about-hiring-process#::text=Identification/Right%20to%20Work)
Copies of Application Documents
Diversity Statement (https://sfdhr.org/diversity-equity-and-inclusion)
SFMTA Employee Wellness Program
How to ApplyApplications for City and County of San Francisco jobs are only accepted through an online process.
VisitCareers with Purpose | City and County of San Francisco (sf.gov) (https://careers.sf.gov/)
Type "9167" in to the "Search by class or keyword" field.
Click the link to open the Job Announcement.
Select the “Apply Now” button and follow instructions on the screen.
Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.Exam Analyst Information:If you have any questions regarding the exam process, please contact the exam analyst,[email protected] |CBT-9167-T00114| CPEThe City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.