Switchboard Operator

Description We are seeking a Switchboard Operator to join our healthcare team in San Francisco, California. This role involves handling high volumes of calls, providing exceptional customer service, and utilizing medical terminology knowledge. As a Switchboard Operator, you will be the first point of contact for our callers, responsible for routing calls to the appropriate departments, and ensuring smooth communication within our organization.Responsibilities: Operate a multi-line switchboard, directing calls to the right departments or individuals Provide excellent customer service, answering inquiries, and providing information to callers Utilize basic medical terminology to assist in routing calls appropriately within the healthcare setting Handle high volumes of calls professionally and efficiently Perform general switchboard duties such as answering call lines and transferring calls Work in different shifts, including occasional weekends, to ensure 24/7 coverage Maintain patient confidentiality and adhere to healthcare regulations and standards Collaborate with the team to manage workload and ensure smooth operations Assist in other administrative tasks as neededIf you are interested in this role, please reach out to Nick Mussman at 415.276.0358.Requirements Minimum of one year of experience as a Switchboard Operator or in a similar role in the Healthcare, Hospitals, or Social Assistance industry. Proficient in phone switchboard operations including multi-line switchboard systems. Familiarity with basic medical terminology and its application in healthcare settings. Adept at understanding and using medical terminology in day-to-day operations. Demonstrable knowledge of medical terminology and its application in healthcare settings. High school diploma or equivalent educational qualification. Excellent communication and interpersonal skills. Ability to multitask and manage time effectively. Strong problem-solving skills and the ability to work under pressure. Ability to maintain patient confidentiality in accordance with relevant laws and regulations.If you are interested in this role, please reach out to Nick Mussman at 415.276.0358.­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .