LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.Join us to transform the way the world works.This role can be located in San Francisco, Sunnyvale, or New York. At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.Product Operations Managers are LinkedIn’s cross functional team communicators and collaborators shaping product/solutions using the voice of the members. They are relentlessly focused on driving a stellar member/customer experience for the millions of people using LinkedIn’s products, partnering with both Product and Member Customer Operations (MCS) teams to enhance the product experience, and increasing internal team efficiency by driving training content and tools improvements. A blend of detective work, influencing, analytics and enterprise web experience savvy make this a unique and exciting role that will provide an opportunity to work with multiple teams across the company and around the globe. This role is focused on integrations that power LinkedIn’s Recruiter product.Responsibilities:
Work with their product, operations, marketing, design, and engineering teams to influence and shape the product strategy and roadmap for hiring integrations, drive change for key issues, and prioritize product change requests based on issue volume, members impacted, revenue impact, and other relevant metrics.
Aggregate and analyze member issues using internal tools, customer surveys, and queries of all available data sources to gather user insights.
Collaborate closely with their product and design teams to ensure operational team processes are factored into new product development plans and designs, and to integrate solutions to identify user experience issues in upcoming versions.
Drive creation of LinkedIn help center content creation in collaboration with LinkedIn’s content writers, in order to ensure members are able to find answers to the most frequently asked questions.
Understand and communicate all upcoming product features and user experience changes to key stakeholders like Operations and Marketing.
Occasional travel may be required to LinkedIn office locations to give training, to understand processes, tools and needs, as well as to gather insights from our LinkedIn members.
Basic Qualifications:
Bachelor’s degree or equivalent relevant work experience.
4+ years’ experience in one or more of the following areas: Product Operations Management, Management Consulting, Program Management, Operations Management, Product Management, or Project Management.
Experience with intermediate SQL, R or an equivalent data analytical language.
Preferred Qualifications:
Experience with Enterprise Software
Experience with APIs and Integrations Products
Experience in a Voice of Customer role.
Experience with CRMs, such as: Salesforce, Microsoft Dynamics, etc.
Experience in gathering business insights and identifying trends from data, including combination of data from multiple sources.
Strong organizational skills and attention to detail.
Cross functional collaboration and negotiation skills.
Strong verbal and written communication skills.
Experience influencing stakeholders with data.
Suggested Skills:
SQL
Influencing and advising
Stakeholder Management
Product Management
LinkedIn is committed to fair and equitable compensation practices. The pay range for this role is $98,000 to $153,000. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For additional information, visit: https://careers.linkedin.com/benefits The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For additional information, visit: https://careers.linkedin.com/benefits Equal Opportunity StatementLinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement2020 - Signed.pdf (https://microsoft.sharepoint.com/:b:/t/LinkedInGCI/EeE8sk7CTIdFmEp9ONzFOTEBM62TPrWLMHs4J1CQxVTbg?e=xcELJV) .Please reference the following information for more information: https://legal.linkedin.com/content/dam/legal/LinkedInEEOStatement2020.pdf .Please reference the following information for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf andhttps://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf for more information.LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
Documents in alternate formats or read aloud to you
Having interviews in an accessible location
Being accompanied by a service dog
Having a sign language interpreter present for the interview
A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.Pay Transparency Policy Statement As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.Global Data Privacy Notice for Job Candidates Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.