Group Technical Product Manager, Software

We’re excited to be adding a Group Technical Product Manager, Software to our growing Connected Products Group software product team! This is an engaging and challenging opportunity that plays a critical role in shaping the definition and delivery of the Yale and August software ecosystem supporting our smart lock product categories. We are looking for an execution-oriented, customer-obsessed product leader who wants to live on the edge of technologies that bring software and hardware together, within the connected home. This position will report directly to the Vice President, Software Product Management. We are seeking a product leader to direct a broad cross-functional effort to define and deliver software features and products that bring our whole home security ecosystem to life. POSITION LOCATION:This position is eligible for a hybrid schedule with all work performed in Deerfield IL, or San Francisco, CA where the candidate will be expected to be on-site 3 days per week (Tuesday, Wednesday, Thursday). RESPONSIBLIITIES:Build and mentor a team of technical software product managers, leading cross-functional Agile teams to develop software for new smart lock and security products on the Yale and August software platform, collaborating deeply with software engineering and product design.Manage and maintain the Yale and August software platform as a core asset in the company’s connected devices strategy.Collaborate with Category Management to define new product development initiatives and with Software Program Managers to plan and execute product delivery.Leverage usage data to drive data-informed decisions in product prioritization and development.Work in an Agile environment, continuously refining business needs, setting priorities, and defining milestones and deliverables.Define and refine team objectives and key results (OKRs) for new features and improvements, ensuring alignment with UX specifications, user stories, and acceptance criteria.Own and prioritize the sprint backlog for assigned products, ensuring development efforts align with strategic priorities.Lead product discovery and design efforts, working closely with designers to ensure a user-centered approach to feature development.Track and report product performance post-launch, using key metrics to assess impact and inform future investment.Communicate progress and insights to senior executives through structured reporting on all key initiatives.Analyze and present key consumer performance metrics, including app reviews, product feedback, and Net Promoter Score (NPS), to identify opportunities for improvement.Collaborate with Customer Success to enhance user satisfaction and ensure product support aligns with customer needs.