Description Robert Half is currently seeking an energetic and positive Desktop Support Analyst to support their C-Level executive team. This Desktop Support Analyst will work onsite at our client's San Francisco location full-time, delivering white glove IT support. This Desktop Support analyst will be responsible for a variety of user-facing technologies, including desktop operating systems, enterprise productivity applications, email, and endpoint protection and management solutions. The successful Desktop Support candidate will provide high-quality customer service, ensuring that the clients IT systems and equipment issues are resolved promptly to maintain team productivity. Support will be provided onsite and will be a long term contract to fulltime opportunity. Key Responsibilities & Duties:
Understand, troubleshoot, and remediate issues with desktop infrastructure and applications (Outlook, Office, Adobe, network printing, VPN, etc.).
Serve as the first point of contact for endpoint incident troubleshooting.
Thoroughly and accurately understand issues and analyze problems systematically.
Troubleshoot virtual conferencing systems (such as Zoom) and support conference room technology.
Troubleshoot iPhones and iPads.
Review ticket queues and manage priorities and tasks while communicating updates to end users.
Assist in designing and documenting end-user solutions.
Configure and deploy Windows laptops.
Assist in managing and delivering IT-related projects.
Submit your resumes directly for consideration for this Executive Desktop Support Analyst role. Interviews are being held this week. Requirements
Bachelor’s degree in computer science or equivalent preferred.
Must have experience primarily supporting C-level executives.
5+ years of work experience with progressively more responsibilities.
Demonstrated proficiency with Windows OS troubleshooting.
Strong background in Microsoft 365 Suite, including SharePoint and Windows workstations.
Strong understanding of Active Directory, DNS/DHCP, Group Policies, MS 365 Suite, including SharePoint.
MS Exchange and MS Windows Server experience are required.
Experience with endpoint management and mobile device management.
Experience with SCCM or any imaging technology, firewalls, switches preferred.
Excellent organizational skills.
Strong verbal and written communication skills to enable effective work with executive staff and multiple internal teams.
Technology Doesn't Change the World, People Do.®Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .