Engineering Support and Infrastructure Manager (Remote)

We are seeking a highly experienced Engineering Support and Infrastructure Manager to enhance our software engineering capabilities by managing infrastructure, security, compliance, and operational needs. This role will ensure our engineering and product teams can focus on core development while maintaining a secure and efficient infrastructure.As a key member of our team, you will integrate cross-functional responsibilities across Product, Software Engineering, Customer Success, and IT. This position reports to the Head of Engineering and will evolve into a leadership role, coaching engineering teams and leading an internal or outsourced team. Key Responsibilities:Lead infrastructure initiatives across the company, including AWS management, GitLab administration, and information management systems.Manage corporate IT operations, such as Google account administration, onboarding/training, software licensing, and purchasing.Own and manage security initiatives, ensuring SOC2 compliance, security controls, and penetration testing.Guide engineering teams in adopting DevOps practices, improving CI/CD pipelines and SCM activities.Act as the primary contact for US time zone Support Engineering activities, working closely with Customer Success and Product Development to resolve infrastructure-related issues.Coach the engineering team on best practices in infrastructure, security, and operational tooling.