Customer Success Specialist

Are you a customer success superstar with a passion for creating unforgettable experiences? We're seeking a high-energy Customer Success Specialist to join our team and support our event and digital media clients from the moment of sale through the event date and beyond.As our Customer Success Specialist, you'll play a key role in ensuring the success of our clients by managing all aspects of their participation in our events, including supporting conference exhibitors, providing regular deliverable updates, and managing our cutting-edge exhibitor portal, EV2. You'll also be the go-to person for questions related to exhibitor passes and registration, and you'll stay in close contact with our data quality management teams to ensure any changes to the event prospectus are accurately reflected.With your strong attention to detail and exceptional communication skills, you'll be responsible for the accurate delivery of sold programs, reporting, and asset coordination. So, if you're ready to join a fast-paced, dynamic team and help our clients achieve their goals, we want to hear from you!Key Responsibilities:Fulfillment of client services/sponsorship programs at live and virtual events according to their contractsLead 1:1 exhibitor calls and 1:many exhibitor informational webinarsAccurately track deliverablesOnsite management of the rebooking processMain point of contact for client from point of sale to the date of the event/campaign conclusion and the lead in all aspects of customer serviceInterface for the customer to all internal stakeholdersWork with event support teams (Content, Marketing, Event Operations, and Registration) to ensure all elements of the client’s package are fulfilled as promisedPartner with Event Operations and the Informa Engage team to ensure the client's needs are fulfilled with excellent "white glove" servicePartner with Sales teams and Operations to plan and run the rebook program at the eventResponsible for timely and accurate distribution of incoming leads