Carini Home Services is looking for a Plumbing/Hvac & Electrical Operations Manager to join our team. We are looking for a self motivated, enthusiastic, ambitious individual to manage our service/sales team. This includes overseeing the daily dispatching, efficiency, and profitability of the Service Technicians and Salesmen. The Operations Manager is responsible for continued growth and profitability of all revenue generating departments. Duties include customer relations, hiring, training, Tech accountability, tracking, coaching and reporting department KPI's. Candidate must have 2+ yrs. management experience minimum. Service Titan experience is a plus.
We are one of the last companies that haven't been absorbed into the private equity game. We are privately owned by a local family and we are looking for positive, self motivated people that want to find a stable home.
Responsibilities
Manage HVAC, Plumbing, and Electrical Service Departments
Work with dispatch to assign proper technician to each call based on profitability potential- Right Tech, Right Call
Track, Coach, and report on predetermined departmental KPI's
Work with Admin to maximize daily performance and productivity of each Service line.
Monitor performance of technicians and perform weekly trainings.
Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1’s.
Adhere to the company’s plan for resolving customer complaints quickly and favorably.
Analyze and control expenses to meet budget.
Requirements
Proven track record in HVAC, Plumbing or Electrical, with supervisory experience.
Good presentation skills; able to convey confident and decisive messages.
Multitasker who enjoys working with diverse teams on varied projects.
Detail oriented and highly organized with exceptional follow-through abilities.
Passionate about your job and loves the brand.
Outgoing personality that blends well with a fast-paced, goal-driven environment.
Highly motivated, flexible and great attitude on life.
What We Offer
Annual Salary plus bonuses.
Medical Insurance, dental, vision, Aflac.
401k Plan with a company match.
2 weeks paid vacation + 6 paid holidays
Company Tablet and cell phone